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Wilco Plumbing Sydney
- Plumbing
- sylvania waters, NSW
About this business
Location details
belgrave esplanade sylvania waters, sylvania waters, NSW, 2224, Australia
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Didn’t live up to advertisements I waited 2days for the service . It wasn’t same day . I waited 2 hours past their expected arrival . I understand a job can take longer but it does not live up To advertising . I have a leaking sistern and connecting tap, a leaking kitchen tap and a leaking pipe to the second toilet as well as a hot water tap that needed repairing. The quote was for $ 1,62983 because apparently my pies are too old to repair just what is needed. My house was built in 1985. The plumber’s name was [name removed]... read more
Business response:
Hi Lisa, Please note that we are NOT Simco Plumbers. Should you want to verify your complaint please contact us directly. Many Thanks Wilco Team
Cancelled on three occasions then wouldn't advise how they came up with their quote We had a gas leak at our house which was verified as a gas leak by our provider. Booked Wilco to arrive on Monday morning, they didn't arrive until the end of the scheduled appointment then advised that they didn't bring the equipment needed so couldn't do anything. Each day for the next two days they cancelled. The following day when they arrived, they told us that we had a gas leak (which we already knew) and that they couldn't do anything ... read more
Business response:
Hi Kate, We thank you for your feedback. We have referred this matter to Fair Trading given your enclosed feedback and also taking into consideration the work that you approved but that has not been paid for yet. As for the issue of itemizing invoicing for quotes we have referred this to Fair trading and they have advised us on our rights which we have sent to your email. Many Thanks Wilco Team.
Terrible I initially engaged Wilco for a blocked pipe....After paying $539 for jet blasting service for a blocked pipe, we were recommended by Wilco to do a 1.5 metre re-lining work to ensure that the problem would permanently be solved......I wasn't there my self on site that day....my brother was verbally quoted $1250 which he sent me a text showing so.... thinking that it was a reasonable price, we did not bother getting other quotes....so we agreed.....no hard copy invoice was given on the day and instead they got my bro... read more
Be very wary of these guys Be very careful when using these guys, they first under quoted, then trebled the original call out fee on arrival, then kept finding new things to do, adding thousands to the quote as they went. After two very expensive days and excruciatingly slow progress we wised up and pulled out. Found a great plumber who fixed the mess and started again for a fraction of the cost. Always get a second or third opinion. More than just service all right, overcharging thrown in big time.
Business response:
Hi "Customer", I would like to understand your statements a bit better. Please send us an email at feedback@wilcoplumbing.com.au with a time we may contact you. These allegations are quite alarming and definitely not aligned with our processes. I look forward to speaking with you. Kind Regards, Wilco Home Services
Beware of this company Charged $250 to supposedly clear roots from drain. Showed where roots were with camera and provided a quote for over $2000 saying pipes needed replacing due to damage from roots. Blocked again 2 days later and refused to return unless going ahead with pipe replacement. Called another plumber who cleared roots blockage with no problem and told us pipes were in good condition. Also detected blockage in main. This is a way to get you to undertake major work. Disgusted that they get away with it.
Business response:
Hi Gill, I sent you a message a couple days ago to discuss this issue you've raised. If you could please send me a message at feedback@wilcoplumbing.com.au that would be greatly appreciated. I would like to have the opportunity to understand the details of your job. Kind Regards, Wilco Plumbing
Avoid at all costs, use at your peril Took advantage, over charged and provided a service that was not needed. Suspect many positive reviews are not legitimate as the business is based on charging whatever it thinks the client will pay.
Business response:
Hi Michael, I sent you a message so we could better understand the experience you had with our company. Please contact us at feedback@wilcoplumbing.com.au so I can obtain more details. Kind Regards, Wilco Plumbing
Terrible Old electric water cylinder packed up. Asked these guys to provide a quote to replace it. They charged $39 to come out - I didn't have a problem with that. However, I did have a problem with the $4,100 quote I was given for a straight-forward "replace old with new" job. After doing some research, I've eventually been charged $1589 for the same job. If this isn't a case of someone trying to push the circumstances of being in need of having a problem resolved quickly, I don't know what is. Shame on you Wilco Plumbin... read more
Business response:
Hi Ayup, I am concerned about the pricing issue you've brought to our attention as it sounds out of line with our pricing structure. I would like to resolve this for you straightaway. We take concerns such as yours very seriously and would like to understand what has taken place. Could you please send me an email at feedback@wilcoplumbing.com.au with your contact details? Your feedback is invaluable to us to ensure our high standards are being adhered to throughout our company. I look forward to speaking with you soon. Kind ... read more
Who would of thought I needed these merchants on a Sunday to unblock a drain. I prepared the inspection port for them (removed the access plate and flushed away the crap) the plumber arrived and for a grand total of 12 minutes work i was charged $712. Avoid at all costs.
Business response:
Hi there, We are sorry to hear that your experience with us wasn't up to your standards. We have attempted to locate your details in our system, but unfortunately have had no luck. Please email; admin@wilcoplumbing.com.au with your invoice number and full name so we can rectify the issue as soon as possible. We look forward to hearing from you! Kind Regards, Wilco
Beware ! Called Wilco today to get quote for new boiler and installation, and guess what - paid for coming $39 to get quote for $2411 ex GST for installation only. Wow, that is more than supply & install from another company. If this isn't joke, I don't know what it is. Beware and read their quotes carefully. Regards Nev, Oyster Bay
Frequently asked questions about Wilco Plumbing Sydney
How is Wilco Plumbing Sydney rated?
Wilco Plumbing Sydney has a 4.4 star rating with 578 reviews.
When is Wilco Plumbing Sydney open?
Wilco Plumbing Sydney is open now. It is open 24/7.