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Wilco Plumbing Sydney
- Plumbing
- sylvania waters, NSW
About this business
Location details
belgrave esplanade sylvania waters, sylvania waters, NSW, 2224, Australia
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The business is entitled to delay or cancel your service. Avoid Called on Friday morning to book an urgent repair of my toilet. Initially their admin told me the ETA would be anytime in between 12-4pm. I followed up at 3:15pm and was told that it will be delayed but plumber will be still coming in between 3-5 today. At 3:40pm their admin called and informed me the job is cancelled and asked if I want to move the job on Monday! What a waste of my time and the opportunity cost where I could’ve asked another local plumber to ge... read more
Business response:
Steven had his review in mediation and we have been discussing his feedback prior to him publishing this review. "Wilco replied -Thank you for your feedback and we do sincerely apologise that we were unable to attend your plumbing repair as originally booked. In plumbing there are sometimes instances where we must make decisions based on the urgency of attendance needed. With limited staff and set working hours sometimes we do need to make decisions to reschedule attendance. An urgent request to attend the home of one of our... read more
Called on Friday morning to book an urgent repair of my toilet. Initially their admin told me the ETA would be anytime in between 12-4pm. I followed up at 3:15pm and was told that it will be delayed but plumber will be still coming in between 3-5 today. At 3:40pm their admin called and informed me the job is cancelled and asked if I want to move the job on Monday! What a waste of my time and the opportunity cost where I could’ve asked another local plumber to get the job done before the weekend. I have teared all their promo... read more
Business response:
Steven had his review in mediation and we have been discussing his feedback prior to him publishing this review. "Wilco replied -Thank you for your feedback and we do sincerely apologise that we were unable to attend your plumbing repair as originally booked. In plumbing there are sometimes instances where we must make decisions based on the urgency of attendance needed. With limited staff and set working hours sometimes we do need to make decisions to reschedule attendance. An urgent request to attend the home of one of our... read more
Bad Plumbers Called the day before to make a appointment for a blocked bathroom , I was given the next day between 12 and 4 pm and at 2pm they called me that they cannot keep the appointment to make it worse it was a Thursday afternoon before the long weekend Easter break now I have to wait 4 days to get someone else to fix the problem . THIS IS HOW TRADIES GET A BAD NAME , I will make sure to tell my friends and family never to use this company .
Business response:
Thank you for your feedback and we do apologise that we were unable to attend on the day originally booked. Yes we called at 1.45pm on Thursday to advise that our plumber had been held up at another job that was taking longer than anticipated and we would not be able to attend as promised. We did offer to rebook for Tuesday which you declined. We tried our best to rearrange our schedule to attend your property before calling you however this was not possible. Again we apologise and hope that your plumbing issue has been reso... read more
Preying on the elderly! Biggest rip off! Unfortunately my elderly parents had a broken stormwater drain and needed to be fixed. Wilco plumbing happened to have one of their advertisements in the letter box. My dad called them and organised a time for them to come out. They quoted the price and my elderly dad unfortunately said yes not knowing what a standard price should be... Not only did I have to call Wilco a 2nd time to come back as they had to remove excess concrete mess from our brick fence but also left a drain pipe e... read more
Business response:
The invoice has been reviewed and it has been determined that these are our standard charges for the work performed at your parent's property. A senior discount of 10% was applied to our standard charge. Contrary to your assertions, we do not "jack up the price even more and pretend to do a good deed by providing a small discount." Your belief that we prey on the elderly is untrue. All customers are given consistent pricing regardless of age or any other factors. Our acknowledgement to seniors in the community is to provide ... read more
Unscrupulous tradies Be warned. Very overpriced. Ask what the labour costs are. I was quoted to have a water heater replaced - over $4000.00. Another company quoted one third of the price. Read the other reviews on here. Not at all a nice business to deal with.
Business Practices dodgy - do your homework. Be warned. Very overpriced. Ask what the labour costs are. I was quoted to have a water heater replaced - over $4000.00. Another company quoted one third of the price. Read the other reviews on here. Not at all a nice business to deal with.
Business response:
Your review is deceptive in that we quoted for additional plumbing works within the quote for $4200 - it was not all for the replacement of a HWS and you have not made that clear. You accepted the quote at the time of our initial visit and paid a deposit, although according to yourself this didn't mean you wanted to proceed with our company. Your signature on the invoice and payment of a deposit does indeed mean you accepted the quote as presented and we proceeded with ordering products and scheduling our staff in good faith... read more
Do your homework and ensure you get a detailed quote I recently had the unfortunate experience of dealing with Wilco Plumbing, and I must say, I am deeply disappointed and dissatisfied with their services. My encounter with Wilco Plumbing left me feeling utterly taken advantage of and financially exploited. First and foremost, let's talk about their exorbitant prices. Wilco Plumbing has the audacity to charge incredibly high costs compared to other reputable plumbers in the area. To be completely clear about how much more Wi... read more
Business response:
Your review is deceptive in that we quoted for additional plumbing works within the quote for $4200 - it was not all for the replacement of a HWS and you have not made that clear. You accepted the quote at the time of our initial visit and paid a deposit, although according to yourself this didn't mean you wanted to proceed with our company. Your signature on the invoice and payment of a deposit does indeed mean you accepted the quote as presented and we proceeded with ordering products and scheduling our staff in good faith... read more
BEWARE! Plumber assessed my plumbing problem by asking me a few questions and staring at the toilet. He told me it was the 'pan collar'. Gave me a quote in excess of $600. At Bunnings a pan collar retails for are under $15. Another plumber (NOT from WILCO) came and told me he couldn't give a quote until he HAD A LOOK because he "doesn't have X-ray vision", removed the toilet, looked inside (I took photos) and told me it was in fact NOT the pan collar that was causing the problem, but rather tree roots (I have the photos). He... read more
Toilet Cistern leak Called and gave me a $79 call out fee which was fine.. when plumber arrived Told me its going to cost $320 to tighten and replace the bent hose!!! What a rip off... then after that, told me that the cistern is not filling up fast and that he had to replace something and quoted me $350 extra to replace it... WHAT!!! I exclaimed! That cost $29 at bunnings ! You charging me $350??? Told him to forget it!!!
Frequently asked questions about Wilco Plumbing Sydney
How is Wilco Plumbing Sydney rated?
Wilco Plumbing Sydney has a 4.4 star rating with 578 reviews.
When is Wilco Plumbing Sydney open?
Wilco Plumbing Sydney is open now. It is open 24/7.