This profile has been claimed by the business owner or representative.
WHACK Sports
- Sporting Goods
- Albion, QLD
About this business
Location details
29 Crosby Road, Albion, QLD, 4010, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 9:00 a.m. to 3:30 p.m. |
11 minutes agoNEW Not happy at all we bought gear from this shop for little boy. We ordered junior kit when it arrived it was for adlut, we open and try whether it fit or not. It didn't so I send email to find out to change size. They said it's fine however when went there they said it's used can not change and recommend to sale on gumtree. Ridiculous never go back to this place and have lauch complain to refund my money.
Business response:
Yes Nilesh, it does. To break it down for you more simply, here is what happened: 1. You purchased an incorrect sized kit for your kid. 2. You used the gear and got back in touch saying you want to exchange it. 3. We clearly mentioned that the gear needs to be unused for it to be returned/exchanged. 4. You completely disregarded that and despite a clear exchange policy on our website, you sent someone with the used gear to us to exchange it. 5. When we refused the exchange, you threatened to leave a negative review to ... read more
STOP SPAMMING ME WITH SMS
Shouldn't be so rude and arrogant and should treat customers way better. I wouldn't recommend this hole to my worst enemy.
Business response:
Hi Jason, We apologise for any kind of issues you've had. Going through our system, we don't see a record in your name making a purchase. Could you please get in touch with us to see where we went wrong and how we can help you out? We take customer service very seriously and would like to look into this matter to ensure our standards.
Was refused a refund or exchange for a MRF Drive that I believe to be faulty. Bought a MRF drive for my son and had the 45min knocking in done. Took it out for a short net session of throw downs with an old ball as recommended. After the session noticed a deep seam mark on the toe and a small crack from an inside edge. No big deal...I thought I’ll just give it some more knocking in and put the tape on. After knocking in the inside edge, I noticed that it was dented and cracked the whole way up the edge now. However, from... read more
Business response:
Ryan - thanks for leaving the feedback and for putting the photos up for everyone to be able to see: With regards to cracks on the edges: Yes, there are some minor cracks on the edges. Minor edge cracks are common occurrence on a cricket bat and they would be more prominent if a bat is not prepared properly and used against a new ball straight away, which is indicated by the cherries one can see on the face. Warranty: All our clients get a standard written warranty policy (you can use the link below to check it out on our ... read more
Frequently asked questions about WHACK Sports
How is WHACK Sports rated?
WHACK Sports has a 4.7 star rating with 2,585 reviews.
When is WHACK Sports open?
WHACK Sports is closed now. It will open at 9:00 a.m.