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Darebin Trade Services
- Plumbing
- Thomastown, VIC
About this business
Location details
265 Holt Parade, Thomastown, VIC, 3074, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Incredibly poor service and product - DO NOT USE DAREBIN GAS Darebin Gas came out to replace our ducts (for $600) and two months later we were faced with the same problem (collapsed ducts). They came out again and said this time it was due to cats damaging the ducts and wanted to charge an extra $300. I had a second opinion who advised it was simply because the ducts are of poor quality and therefore collapsed again. The technician (SHANNON) who came out the second time was rude and did not care. He simply referred me to man... read more
Business response:
Hi, we are sorry to hear of your situation but in the unfortunate occurrence where you have had damage to new ductwork due to a cat sitting on the duct (which is very common during the cooler months, as they seek warmth under homes). Our technician that attended had mentioned to me that you were disgruntled about the situation we did try to explain that it was not of the fault of installation or the product, so we don't believe we should have to pay for your vermin issue. The ductwork is covered under a 12 month manufacturer... read more
Poor service/high cost/no positive outcome Technician attended & advised of SIMPLE fix to our problem AFTER having spent sufficient time on the job to then charge the next increment. I would have hoped experienced technicians to look for the quick/common troubleshooting first, not last to keep householder costs to a minimum. Recommended replacing batts, but not the unit (older unit). Batts replaced and problem reoccurred very soon after - now told major part/cost or replace unit. Also told that everything was fine on last vi... read more
Business response:
Hi Pam we are sorry to hear you were not satisfied with our service, but after reading your complaint numerous times I am finding it hard to acknowledge the actual complaint. Are you dissatisfied with the time it took to diagnose the appliance? Or that you may have had multiple issues at your property causing the appliance to not work at full efficiency? Our technicians are highly trained and extremely knowledgeable and do strive to complete the job as quickly as possible, but sometimes it can take time and even multiple goe... read more
Darebin Gas take advantage When I called Breezair to find someone to repair my Evaporative Cooler it went automatically to Darebingas. This is a monopoly!! They serviced and did minor repairs my cooler on 4/1/18 and charged $889, $13 was for credit card charge. It is now just over a year since and my cooler has the same problem. They will not come out and assess if it is the same issue and could be a manufacturers fault and refuse to take any responsibility for the work. They take advantage of being directly referred by Bree... read more
Business response:
Hi Marilyn Your call came directly to our office because we are the warranty and service agent for Breezair, it is not a monopoly as we are a private company and you could have chosen to use anyone else, but run the risk of them not knowing the appliance as well as we do therefore paying higher rates for time and parts. I have never heard of a situation where we would not attend if the issue is the same, in fact we would have been happy to re attend and assess the issue and if it were the same issue or a manufacturers, I per... read more
NOT outstanding service. Two men came; they went up on the roof for 2 minutes (If that). Came down said unit will eventually need a new motor and pads; gave me a quote of over $1000.0, charged me almost $280.00 and left. Easiest money earned in 2 minutes! They didn't service the unit. In fact, not sure if in the 2 minutes they even "looked" at the unit. Do GP's say:- "you will eventually die" and so do not treat you now?
Business response:
Hi very disappointed. If two men had attended your property, this would mean that your home is a double story which by OHS requirements means we need to make the site safe before commencing works. So to say we were there for barely 2 minutes is quite hard to understand. It is quite hard to diagnose a cooler in 2 minutes but from my understanding you had a faulty motor which was on the way out and your filters were heavily deteriorated due to lack of servicing in the past. Our technicians are under strict instructions to alwa... read more
Don’t use Darebin Gas - not reliable - unprofessional - over charge - no service The worst plumbing experience I ever had! My hot water system not work, no hot water. I get on to Darebin Gas and sent a guy to come and quoted $400 to fix my hot water system, been told it’s fixed and water boil again, hot water should be ready in 1/2 hr, so the guy left. I waited more than an hour there is no hot water, i check the tank, it has stopped boiling, I called the guy told him no hot water can he come back fix it again, I was shock t... read more
Business response:
Hi Cindy I am sorry that you were not satisfied with Darebin Gas, but you have forgotten to mention in your review that the original hot water service you had was a Dux Solar system. A unit that contains many complex and costly parts. Please take the time to do a product review on Dux then it will make sense as to what our technician was trying desperately to explain to you. In your case on the first occasion your thermostat had failed, this was replaced and was operating when we left. A known fault with this Dux unit is tha... read more
Three call outs, gas heater still not fixed Don't waste your time with this company. Our heater wasn't pushing out hot air and we called Darebin Gas. Each time he came out (3 times and 3 call out fees) the serviceman says 'it should be fine now', and doesn't explain what he fixed or what the issue was. He doesn't wait to see if it actually heats up the house and says gives us a call if it's not working and we can come out... I would've thought you would fix it before you leave. Avoid at all costs.
Business response:
Hi we have never charged a customer a second call out fee let alone a third if the original issue is still occurring. If you could please send me a copy of all your invoices and i would be happy to go over them with you.
Either scammers or not knowledgeable Was quoted to have hot water unit replaced for $1500 after being charged a callout fee of $150. Called a second plumber for a second option (who didn't even charge a callout fee) and fixed the problem in 10 minutes.
Business response:
Hi Quan you forgot to mention in your review that the call out fee was taken off your new installation price and that we said we could fix your unit but for the age and deterioration evident in your unit we would strongly advise changing it over. In regards to the second plumber im assuming he enjoys working for free and has no overheads what so ever.
DISHONEST I was told on the phone when I made a booking for our evaporative cooling to be serviced that the cost would be $155 however the technician charged $260 just to wash the filter. This price is higher than anyone in Melbourne and it seemed sneaky to charge a lot more than we were told on the phone.
Business response:
Hi Nino Im sorry you feel this way but you may have misunderstood the office staff at the time of booking, as they mention to all that the $155 is a call out fee that includes the first 15 minutes then you are charged for the time afterwards. Servicing includes washing all the filters, washing out the sump, pulling all components apart and cleaning, inspections on all seals. Wiping down all internal walls of the unit, checking and adjusting the motor and amps etc etc. we are sorry that we could not meet your expectations and... read more
Horrible scammers, DON'T TRUST them! If i could give them zero stars, i would. Lying, two-faced company. The technicians came three times, every time charging something different. I feel i have been scammed by these untrustworthy people who are looking to make a quick buck off families whose heating needs fixing. Please DON'T CALL them unless you want to get scammed, learn from my mistakes!
Frequently asked questions about Darebin Trade Services
How is Darebin Trade Services rated?
Darebin Trade Services has a 4.5 star rating with 1,089 reviews.
When is Darebin Trade Services open?
Darebin Trade Services is closed now. It will open on Monday at 8:00 a.m.