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Darebin Trade Services
- Plumbing
- Thomastown, VIC
About this business
Location details
265 Holt Parade, Thomastown, VIC, 3074, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Super helpful Our hot water service actually got stolen from the new house we were building. We did not realize until we had moved into the property and obviously had no hot water!! We called Darebin Gas and they were super helpful, we had a new unit put in the same day and are so grateful for all their assistance!
Business response:
Hi Joyce We are really happy that we were able to help you out in that unfortunate experience. thank you for taking the time to write a review
Braemar Loft Heater System They fitted a new Braemar heater system for me in 2015 and did a real good job at the time I had a honeywell system and was asked if I wanted to keep the existing thermostat on the wall I said yes fine they left me with the new units thermostat for later down the road. Anyway the other day the old Honeywell thermostat packed in. So called spoke to a lovely girl on the phone really helpful made a booking and all good. Well these guys are better than that they slotted me in earlier than the booked ap... read more
Business response:
Hi thank you for your kind and honest review we really do appreciate our customers taking the time out of their day to express their gratitude.
Excellent service for breezair Evap cooler Very impressive with Gary and Sam at office and Gary and his assistant at the service. Would use and recommend your company in the future.
Business response:
Hi John thank you for your honest review, we appreciate the time its takes to write a positive feed. Always happy to help
Great srvice My ducted heating had an issue and I intitially called a guy from service seeking. That monkey took my 150 $ and fixed nothing. He blamed the Bremar company and left. Then I called Darabin gas and they did an excellant job. The problem fixed in 15 minutes very well behaved. Came on time. I give full marks to them.
No proplems Everytime i call these people there quick to come out so i decided to get new ducted heating unit from them and worked great for 2 days, rang them and they were straight out to fix problem couldn't be happier, will use again without hesitation
Good service Got Darebin Gas out last week to fix my mums heater. So far so good..and mum said the young chap who came out was lovely so bonus!
Quick service and job completed in a timely manner but My wife felt that the “aggressive” approach to requesting payment was a bit over the top. “We are not leaving until you pay” was the 1st request for payment after completing the job. They didn’t give my wife even 1 minute to grab her phone to transfer the money. She felt intimidated being home alone with the kids. Also, the initial quote price increased $30 after the job was done which was a bit disconcerting.
Business response:
Hi Stuart, Thank you for your feedback. We’re pleased to hear the work was completed promptly, though we’d like to clarify a couple of points. Our policy is to always provide clear communication on pricing, and we don’t appear to have record of a formal quote being issued prior to this job. Unsure how this has occurred and we are sorry that you feel we have fallen short of the mark here. As for payment, our standard process is to finalise payment upon completion of the job, and our team is instructed to request this politely... read more
Air-conditioning fault that was at the worst possible time 38 degrees several days in a row.
Business response:
Hi Tony, Thank you for acknowledging our commitment to addressing jobs promptly. We truly appreciate your feedback. Thanks, The Darebin Team
Terrible. They put broken unit as a brand new and refussed to change it. Gaz heater purchesed, Darrebin gas refused to change the mahcine, still in warranty. Since 2019 till know i have to call them for fix the machine. Call them many times wait a couple of days in cold winter to fux the heater.
Business response:
Hi Selda. As mentioned to you numerous times we did not install your heater. Your builder had their installer put it in for you. We are the warranty agent for the manufacturer of the heater. The issue is not with the heater but the installation itself. Please refer back to our previous discussions on this matter.
Frequently asked questions about Darebin Trade Services
How is Darebin Trade Services rated?
Darebin Trade Services has a 4.5 star rating with 1,062 reviews.
When is Darebin Trade Services open?
Darebin Trade Services is closed now. It will open on Monday at 8:00 a.m.