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Darebin Trade Services
- Plumbing
- Thomastown, VIC
About this business
Location details
265 Holt Parade, Thomastown, VIC, 3074, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Air-conditioning fault that was at the worst possible time 38 degrees several days in a row.
Business response:
Hi Tony, Thank you for acknowledging our commitment to addressing jobs promptly. We truly appreciate your feedback. Thanks, The Darebin Team
Terrible. They put broken unit as a brand new and refussed to change it. Gaz heater purchesed, Darrebin gas refused to change the mahcine, still in warranty. Since 2019 till know i have to call them for fix the machine. Call them many times wait a couple of days in cold winter to fux the heater.
Business response:
Hi Selda. As mentioned to you numerous times we did not install your heater. Your builder had their installer put it in for you. We are the warranty agent for the manufacturer of the heater. The issue is not with the heater but the installation itself. Please refer back to our previous discussions on this matter.
No experience and lazy Never put the screws back on the lid of my external heater, technicians were rude, install was messy. Much better companies out there stay away. My gas line was also kinked
Business response:
Hi Jturn I am trying to locate your job, could you please contact our office as we would never leave an install messy, screws off a lid or be rude to a customer. We would much rather have this resolved and ensure all customers are satisfied.
Dont buy from this company Evaporative Cooler and Ducted Heater pretend service. I would not expect your service person to say that they sat in their van for 45 minutes shuffling papers. Of course they would say they inspected the unit, when they did not. I built my home so I know exactly how old my ducted heating system is - certainly not 30 years old, it was a vacant block of land way back then, but it makes you feel better to write that, I wouldn't expect anything. else. BUYERS AND LOOKING FOR SERVICE - BEWARE
Business response:
Hi Kim There was no service under taken at all, so we're unsure how it was a pretend service. Your faulty appliances were diagnosed and you didnt like the proposed solutions provided for both your heater and evap cooler. There isn't much more to it than that. As mentioned we had only charged the call out fee, not for any time spent as we felt it only fair due to the fact you did not allow us to repair the cooler and as you were made aware the heaters faulty component is no longer available.
Rude service While we had our heater repaired in good time, the service tech was just plain rude and clearly didn't want to be there. I will not go to these guys again as I would prefer to pay more or wait longer for some manners.
Business response:
Hi Steven we are sorry that you were not satisfied with our service, our technicians are normally very happy, cheerful people so to hear this is a surprise. Under normal circumstances I would say this is not acceptable but in the current environment, our technicians are under extreme levels of stress and it has been taking its toll on their physical and mental health. Please bare in mind our guys are out there risking their health and family members health to ensure all our customers are kept comfortable during winter. We do... read more
"Would Not Recommend Darebin Gas To Anybody" - They Don't Even Deserve 1 Star. Very Disappointing Experience with Darebin Gas After paying Darebin Gas to carry out a repair and fully service our Air Conditioning Unit, we noticed that the Unit kept on making a loud shuddering and banging noise every time we would switch it on. I promptly informed Darebin Gas about this issue and they advised somebody would call me back, but they never did. When I recontacted them again about the same issue, I was informed that the Manager,[na... read more
Business response:
Hi Fiona We would like to inform you that we will be seeking legal advice and intend on filing for defamation as we have proven that your claims are false.
LOST MY BUSINESS Called Darebin Gas three weeks ago for a clicking heater controller. Was told there was nothing wrong with the controller, i would be wasting my money changing it and that it was normal for it to click. I advised that the clicking noise was much louder than winter last year and that it should not click 6 times in 5 minutes BUT it was not happening all the time. The technical said call us back if you still want to have it changed and that it won’t take long. On booking I was informed about the call out fee of... read more
Business response:
Hi This is very unusual that we would try and charge another callout fee as you are definitely under our 3 month warranty period. I do apologize for this happening to you. If you would like we are happy to re attend at no cost to have your thermostat issue addressed. You are more than welcome to speak with me on the phone so we can smooth out any issues. Thank you for bringing this to our attention James B (Director) 9463 1555
Very bad & poor experience, exhorbitant costs --never ever use them If I can give darebin gas less than 1 star I would gladly do so. They do not even deserve a 1 star from me. I booked them to look at my breeze air evaporative cooling unit as it was not working. Their technitian [name removed] came at 12.05 pm & was on our roof for not more than 32 mins. Because I timed him. Yet he charged us for a total block of 45 mins. (15+15+15) altogether, because he includes the time taken in preparing his bill, doing his calculations,... read more
Business response:
Hi Khurshid I am sorry you feel this way about us, we take pride in the way we have serviced Melbourne for 30 years and strongly believe customer service to be one of our many strengths. On the initial booking all customers are made aware of our service call which includes the first 15 minutes then our block rates afterwards. At this point you agreed to our charges. Our rate of $35 per 15 minutes is paying for the expertise and specialized knowledge to have your air conditioner repaired within 30 minutes which may have taken... read more
Poor servicing I booked a service for my evap cooler with Darebin Gas. When booking I stated that it was noisy on low settings. After the service the tech told me the reason the cooler was noisy was due to its age and the parts not working as smoothly as they once did. The next day after the service I went on the roof to inspect the cooler as it was still very noisy. I found the issue was the fan was rubbing against its cowling. On closer inspection I noticed the drum fan had shifted along its axle. When I realigned it there... read more
Business response:
Hi Nick I am sorry to hear that you have had this issue with our services. We do take pride in what we believe to be above standard customer service as we have been providing service for over 30 years. As advised by our office staff we would have been more than happy to re attend your home at no extra cost and take another look at your cooler as your still even now under our 90 day service warranty. please dont hesitate to contact us if you do have further issues and I will do my best to attend to your needs.
Frequently asked questions about Darebin Trade Services
How is Darebin Trade Services rated?
Darebin Trade Services has a 4.5 star rating with 1,089 reviews.
When is Darebin Trade Services open?
Darebin Trade Services is closed now. It will open on Monday at 8:00 a.m.