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Darebin Trade Services
- Plumbing
- Thomastown, VIC
About this business
Location details
265 Holt Parade, Thomastown, VIC, 3074, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
No experience and lazy Never put the screws back on the lid of my external heater, technicians were rude, install was messy. Much better companies out there stay away. My gas line was also kinked
Business response:
Hi Jturn I am trying to locate your job, could you please contact our office as we would never leave an install messy, screws off a lid or be rude to a customer. We would much rather have this resolved and ensure all customers are satisfied.
Dont buy from this company Evaporative Cooler and Ducted Heater pretend service. I would not expect your service person to say that they sat in their van for 45 minutes shuffling papers. Of course they would say they inspected the unit, when they did not. I built my home so I know exactly how old my ducted heating system is - certainly not 30 years old, it was a vacant block of land way back then, but it makes you feel better to write that, I wouldn't expect anything. else. BUYERS AND LOOKING FOR SERVICE - BEWARE
Business response:
Hi Kim There was no service under taken at all, so we're unsure how it was a pretend service. Your faulty appliances were diagnosed and you didnt like the proposed solutions provided for both your heater and evap cooler. There isn't much more to it than that. As mentioned we had only charged the call out fee, not for any time spent as we felt it only fair due to the fact you did not allow us to repair the cooler and as you were made aware the heaters faulty component is no longer available.
Rude service While we had our heater repaired in good time, the service tech was just plain rude and clearly didn't want to be there. I will not go to these guys again as I would prefer to pay more or wait longer for some manners.
Business response:
Hi Steven we are sorry that you were not satisfied with our service, our technicians are normally very happy, cheerful people so to hear this is a surprise. Under normal circumstances I would say this is not acceptable but in the current environment, our technicians are under extreme levels of stress and it has been taking its toll on their physical and mental health. Please bare in mind our guys are out there risking their health and family members health to ensure all our customers are kept comfortable during winter. We do... read more
"Would Not Recommend Darebin Gas To Anybody" - They Don't Even Deserve 1 Star. Very Disappointing Experience with Darebin Gas After paying Darebin Gas to carry out a repair and fully service our Air Conditioning Unit, we noticed that the Unit kept on making a loud shuddering and banging noise every time we would switch it on. I promptly informed Darebin Gas about this issue and they advised somebody would call me back, but they never did. When I recontacted them again about the same issue, I was informed that the Manager,[na... read more
Business response:
Hi Fiona We would like to inform you that we will be seeking legal advice and intend on filing for defamation as we have proven that your claims are false.
LOST MY BUSINESS Called Darebin Gas three weeks ago for a clicking heater controller. Was told there was nothing wrong with the controller, i would be wasting my money changing it and that it was normal for it to click. I advised that the clicking noise was much louder than winter last year and that it should not click 6 times in 5 minutes BUT it was not happening all the time. The technical said call us back if you still want to have it changed and that it won’t take long. On booking I was informed about the call out fee of... read more
Business response:
Hi This is very unusual that we would try and charge another callout fee as you are definitely under our 3 month warranty period. I do apologize for this happening to you. If you would like we are happy to re attend at no cost to have your thermostat issue addressed. You are more than welcome to speak with me on the phone so we can smooth out any issues. Thank you for bringing this to our attention James B (Director) 9463 1555
Very bad & poor experience, exhorbitant costs --never ever use them If I can give darebin gas less than 1 star I would gladly do so. They do not even deserve a 1 star from me. I booked them to look at my breeze air evaporative cooling unit as it was not working. Their technitian [name removed] came at 12.05 pm & was on our roof for not more than 32 mins. Because I timed him. Yet he charged us for a total block of 45 mins. (15+15+15) altogether, because he includes the time taken in preparing his bill, doing his calculations,... read more
Business response:
Hi Khurshid I am sorry you feel this way about us, we take pride in the way we have serviced Melbourne for 30 years and strongly believe customer service to be one of our many strengths. On the initial booking all customers are made aware of our service call which includes the first 15 minutes then our block rates afterwards. At this point you agreed to our charges. Our rate of $35 per 15 minutes is paying for the expertise and specialized knowledge to have your air conditioner repaired within 30 minutes which may have taken... read more
Poor servicing I booked a service for my evap cooler with Darebin Gas. When booking I stated that it was noisy on low settings. After the service the tech told me the reason the cooler was noisy was due to its age and the parts not working as smoothly as they once did. The next day after the service I went on the roof to inspect the cooler as it was still very noisy. I found the issue was the fan was rubbing against its cowling. On closer inspection I noticed the drum fan had shifted along its axle. When I realigned it there... read more
Business response:
Hi Nick I am sorry to hear that you have had this issue with our services. We do take pride in what we believe to be above standard customer service as we have been providing service for over 30 years. As advised by our office staff we would have been more than happy to re attend your home at no extra cost and take another look at your cooler as your still even now under our 90 day service warranty. please dont hesitate to contact us if you do have further issues and I will do my best to attend to your needs.
Incredibly poor service and product - DO NOT USE DAREBIN GAS Darebin Gas came out to replace our ducts (for $600) and two months later we were faced with the same problem (collapsed ducts). They came out again and said this time it was due to cats damaging the ducts and wanted to charge an extra $300. I had a second opinion who advised it was simply because the ducts are of poor quality and therefore collapsed again. The technician (SHANNON) who came out the second time was rude and did not care. He simply referred me to man... read more
Business response:
Hi, we are sorry to hear of your situation but in the unfortunate occurrence where you have had damage to new ductwork due to a cat sitting on the duct (which is very common during the cooler months, as they seek warmth under homes). Our technician that attended had mentioned to me that you were disgruntled about the situation we did try to explain that it was not of the fault of installation or the product, so we don't believe we should have to pay for your vermin issue. The ductwork is covered under a 12 month manufacturer... read more
Poor service/high cost/no positive outcome Technician attended & advised of SIMPLE fix to our problem AFTER having spent sufficient time on the job to then charge the next increment. I would have hoped experienced technicians to look for the quick/common troubleshooting first, not last to keep householder costs to a minimum. Recommended replacing batts, but not the unit (older unit). Batts replaced and problem reoccurred very soon after - now told major part/cost or replace unit. Also told that everything was fine on last vi... read more
Business response:
Hi Pam we are sorry to hear you were not satisfied with our service, but after reading your complaint numerous times I am finding it hard to acknowledge the actual complaint. Are you dissatisfied with the time it took to diagnose the appliance? Or that you may have had multiple issues at your property causing the appliance to not work at full efficiency? Our technicians are highly trained and extremely knowledgeable and do strive to complete the job as quickly as possible, but sometimes it can take time and even multiple goe... read more
Frequently asked questions about Darebin Trade Services
How is Darebin Trade Services rated?
Darebin Trade Services has a 4.5 star rating with 992 reviews.
When is Darebin Trade Services open?
Darebin Trade Services is closed now. It will open at 8:00 a.m.