This profile has been claimed by the business owner or representative.
3P SOLAR
- Solar Installation
- Laverton North, VIC
About this business
Location details
2/8 Weddel Ct, Laverton North, VIC, 3026, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
We got the battery installed from 3P solar from late last year and the batteries stopped working after few months. I am now left following up on fixing the issue but the response from 3P team has been disappointing. It’s been 3 weeks since I complained and nothing has been done. I have now asked my friends to stay away from 3 P due to the way they are handling my complaint.
Business response:
Dear Anand, We sincerely apologize for the inconvenience and frustration caused. This is certainly not the standard of service we strive to deliver. We request you to share your customer reference number so we can look into this and assist you with your issue earliest. Thank you, Team 3P Solar
Experience I had is like many others reporting negatively here. I think if you have any kind of very straightforward installation maybe they are ok. As soon as anything goes wrong or you have a more complex situation they will promise you everything and deliver nothing. I was simply after a Sungrow battery to fit to my existing system and inverter. They quoted me a competitive price and took my deposit in Sept 2025. I knew I would need some work on the switchboard also. Based off photos alone they quoted me $1,200 and demand... read more
The original installation went well. 3psolar very helpfull. I gave them a 5 star rating. ...but 8 months later, after the weather warmed up, my solar system start tripping the circuit breaker. i logged a issue with 3psolar on 19/12/25 and have yet to have anyone come to look at my issue. 3psolar are now not responding to my emails at all. This company is great at taking your money but if you have a problem you are on your own. Terrible after Sales Support
Business response:
Dear Alan, Thank you for your feedback, and we’re very sorry to hear about your recent experience. This is certainly not the level of after-sales support we aim to provide. We apologise for the delay in responding to your service request and understand how frustrating this must be. Please send us a direct message with your contact details, and we will escalate this matter with our service team as a priority. Thank you, 3P Solar Team
I submitted a 5 star review for a project 3P completed for me two years ago. Unfortunately, two years later, 3P have let me down very badly. Last week I was informed that 3P could not deliver an order for a system which I originally placed more than 3 months ago. This means that I have wasted three months of my time and expended considerable useless effort having to constantly and repeatedly follow 3P up as to the status of my proposed installation. Because 3P strung me along for three months with the ongoing falsehood that ... read more
Business response:
Dear Jean, We are genuinely sorry to hear about your recent experience and understand your frustration. This is certainly not the level of service we aim to provide, especially to a valued returning customer. We acknowledge the delays and the inconvenience this has caused you, and we regret that the outcome did not meet your expectations. Please know your feedback is taken seriously and will be reviewed internally. Thank you, 3P Solar Team
they never told me about the ongoing monthly account keeping fee of 29 dollars a month not happy
Business response:
Dear Paul, Thank you for taking the time to share your feedback. We’d like to clarify a few important points to avoid any misunderstanding. The $29 repayment you mentioned is not an account-keeping or service fee charged by us. This amount is the standard Solar Victoria loan repayment, which is provided in addition to the government rebate. The loan and its repayment terms are managed under the Solar VIC program. During the rebate and loan application process on the official Solar Victoria website, customers are clearly info... read more
Had a 6kw system installed in 2023 which was satisfactorily completed. In December I reported to 3PSolar that my inverter was not working. It needed a firmware upgrade apparently. They like to do this online, but it requires a WiFi connection to my internet connection. This has been difficult for me to accomplish using my mobile phone as I have been vision impaired after a glitch after my eye cataract operation. I requested advice as to doing this with my PC which has a much larger screen - received no response. After some w... read more
Had a battery installed in August 2025 - still not inspected as of today 23 Jan 2026. My friend had solar panels installed on his roof and the installers damaged the colorbond, leaving him with plaster damage on the inside ceiling in his home. They’ve just told him it’s going to take up to five months to get someone to repair it, even though they know he’s trying to sell his house. Would steer clear of this company.
Business response:
Dear Laura, We’re very sorry to read this and understand why you’d feel frustrated. Delays to inspections and any damage during installation are not the experience we want for our customers. The situation you’ve described both regarding the battery inspection and the roof and ceiling damage is concerning, and we’d like the opportunity to review this properly and escalate it where needed. Please contact our customer service team directly with the relevant job details so we can investigate and work toward a resolution as quick... read more
After installing service is absolutely nothing. My battery stop working after months and still not working now for 2 months . Don’t bother at all with this company
Business response:
Dear Katarina, We’re really sorry to hear about your experience and understand how frustrating this must be. This certainly isn’t the level of service we aim to provide. We’d like the opportunity to look into what happened with the installation and the battery issue and see how we can help resolve this for you. Please contact us directly with your service details so we can review your case and work toward a solution. Thank you, 3P Solar Team
Took too long for them to respond. I paid a deposit for my 20kWh battery in Aug had to wait 2 months for the battery to be installed in early October but then they told me that the smart meter for the SOFAR battery was incorrect and had to be replaced. It is now 6 weeks and I have been calling and they have promised that there will be someone coming. In the last few days, I tried calling but could not get an answer from the company. I am very concerned about the whole situation.
Business response:
Dear Andrew, Thank you for your feedback. We sincerely apologise for the delays and communication issues you have experienced. We understand your concern and appreciate how frustrating this situation must be, particularly after the time and commitment you have already made. This does not reflect the standard of service we strive to provide. We take this matter seriously and would welcome the opportunity to review your case and ensure it is resolved as a priority. Please contact our team directly with your details so we can i... read more
Frequently asked questions about 3P SOLAR
How is 3P SOLAR rated?
3P SOLAR has a 4.7 star rating with 2,684 reviews.
When is 3P SOLAR open?
3P SOLAR is open now. It will close at 6:00 p.m.