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Soumah of Yarra Valley
- Gruyere, VIC
About this business
Location details
18 Hexham Road, Gruyere, VIC, 3770, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
loved the nth italian. experience. most helpful. and. knowledeable. staff
Business response:
Hi, Ian. Thank you so much for leaving us a stellar review!
Lovely setting. Good service. Nice food
Business response:
Hi, Heather. Your feedback is highly appreciated. Thank you for the review!
rick and I had a beautiful premium wine tasting with Mark which was both delicious and informative. lunch was yummy and the view enchanting ordered some wines for home would definitely go back
Business response:
Hi, Louise. We appreciate the kind words and are glad we could provide you with a positive experience!
Lovely cellar door set in a beautiful part of the Yarra Valley. Great service and good wines. The wine tasting was enjoyable and very educational as well.
Business response:
Hi, Chris. Thank you so much for leaving us a stellar review!
Food was not very good, too much garlic on the fungi pizza and it was not appropriate / illegal to kill a brown snake in front of our family. They are not aggressive and could have been relocated safely.
Business response:
Hi Shayan, Thank you for taking the time to share your feedback. We’re sorry the pizza wasn’t up to scratch, and we’re sorry your family was upset by the snake. In the 22 years our family has owned the farm, this is the first snake we’ve seen on the property, so it was as unexpected for us as it was for you. We have taken your comments seriously and are reviewing how best to respond if it ever happens again. If you'd like to discuss it further please feel free to contact me at Kaitlin.Butcher@soumah.com.au Kind regards, T... read more
It was very mould in restaurant due to large groups . Also my husband got food poisoning from a seafood pasta he had so very disappointing
Group of 5. 2 fish dishes both very overcooked. 1 pork dish extremely overcooked. One other hot dish returned to kitchen due to being served cold. We didn't ordered entrees. Mains took ages to come to table. Plates not cleared from tables. We were not offered desert course, barely had time to have coffee before we had used our allocated time at table. It felt extremely rushed at the end. If your policy is a 2 hour table limit you need to be able to deliver service to match that outcome. Very disappointed and sadly we won't ... read more
The food, wine and setting were amazing, however, we were disappointed in everything else. The 3 female staff members we talking amongst themselves and I could get there attention for quite a while. They were unprofessional and weren’t friendly, which was really disappointing as we were on holidays and were celebrating our wedding anniversary. The table was sticky and there were flies everywhere that kept landing on us our food when seated inside.
Business response:
Hi Brooke, thank you for taking the time and offering your feedback, it is highly appreciated. I am pleased to hear that you enjoyed the wine food and view. I am however, sorry to hear that you were disappointed in the service. I have passed your comments on to our service manager and the issue of the tables and flies is being dealt with. Kindest regards, the SOUMAH team.
Frequently asked questions about Soumah of Yarra Valley
How is Soumah of Yarra Valley rated?
Soumah of Yarra Valley has a 4.5 star rating with 1,215 reviews.
When is Soumah of Yarra Valley open?
Soumah of Yarra Valley is closed now. It will open tomorrow at 10:00 a.m.