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Soumah of Yarra Valley
- Gruyere, VIC
About this business
Location details
18 Hexham Road, Gruyere, VIC, 3770, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
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There was only one lady serving lots of people. We had to leave
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over priced. got charged for a cheese platter that said it was $20 but got charged $40+ service was ok. when called said they had no places but outside they had it all free. disappointed
Business response:
Hello Francesca, We are sorry to hear you have left Soumah unhappy. From what we understand, you had a lovely table on our patio with views of the vineyard on one of our busiest days. In regards to the cheese, you may have misunderstood the pricing on our menu as each single serve of cheese is $15, however a cheese board is $38 (the extra holiday loading was explained to your party upon arrival at our front door). You may have seen tables free outdoors but as the day warmed up, we actually reseated some of our patrons into t... read more
RecommendedRecommend the wines, but not the services of restaurant, we had a prawns entree dishes that we found one long hair on the plate, the lady just toke the half prawn away without replacing which is not eaten, but neither we have been given a discount a even a coffee to compensated..I may not need but just feel customer service is not important to them. I have told one of the waitress to enquiry for a group booking of 20 plus, intend to book for my upcoming Birthday, she said she will get her manager to speak to me but she didnt... read more
Business response:
Hello Lisa, Thank you for taking the time to provide your feedback. I'm sorry your experience was not the standard we hold ourselves to. Customer service is very important to us and on behalf of our team, I apologise. Your comments will be passed on to our wait staff so that this does not happen in the future. If you are still interested in enquiring about an event at Soumah, could you private message us and I will make sure our Events Manager is in touch with you today, or you can call 03 5962 4716 and ask for me. Best rega... read more
Went here today for our birthdays. Great views and server was knowledgeable. Just a bit disappointed, we arrived at mid day and ordered straight up for a bottle of wine(which was very good). Our food order wasn't taken till 15mins later, a table of 4 arrrived 15 mins after us and their order was taken first. When our orders were taken we were informed that they just sold out of lamb ( didnt even mentioned at the start that they dont have it). What a surprise that the table arriving after us got lamb and we didn't, it's just ... read more
Business response:
Hello Jervice, Firstly, happy birthday to you and your partner, and thank you for deciding to celebrate at Soumah. I'm sorry to hear your experience was not up to scratch. I have forwarded your comments on to our kitchen and restaurant team so they are aware that this took place. We take great pride in our service and always aim to maintain the upmost pleasurable experience for our clientele. Your comments will help us improve on this. We hope you will consider giving us another try in the future. Best regards, Amanda
Small range of wines to taste and unfortunately they were not some of the best we tried. We purchased a bottle of the sweet wine. Service was great!�
Good quality price on the wines. My favorites are 2015 cabernet soumah and the Ai Fiori rose. Still, avoid the 12$ cabernet it is not drinkable. It is a great place but I need to give a poor review because of the guy at the tasting who looks like he hates his job and hates people. The worst service I ever had at a tasting.
Frequently asked questions about Soumah of Yarra Valley
How is Soumah of Yarra Valley rated?
Soumah of Yarra Valley has a 4.5 star rating with 798 reviews.
When is Soumah of Yarra Valley open?
Soumah of Yarra Valley is open now. It will close at 5:00 p.m.