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Darebin Trade Services
- Plumbing
- Thomastown, VIC
About this business
Location details
265 Holt Parade, Thomastown, VIC, 3074, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer Service that puts new meaning to woeful Rang up to enquire about a gas cooktop and electric oven installation and pretty much given the brush off immediately. They advised they couldn't help without even advising a price for the gas cooktop installation. I've since read some reviews and even those poor reviews are flattering.
Business response:
Hi Leigh our office staff made it quite clear to you that we do not supply cooktops or electric ovens as our buying power is not strong in this field and customers can save more money by gettign the unit themselves. We did suggest that you go to a Good Guys, Harvey Norman etc, pick a unit and we would be happy to install for you. We dont understand how this is so offensive to you.
Terrible customer service Have had them out four times to fix the same problem with our heating. The person I spoke to on the phone was horrible! No customer service skills and did not understand the urgency of my call as the error was due to their own technicians fault (not completing the job completely before leaving). Our heating was purchased through another company who sub contracts to darebin gas. Would not recommend their services as they have no urgency to act! Had to wait over 8 days to have my heating fixed and I m... read more
Rude and expensive Installer was rude. Charged for more time than was there. Have needed to call them out every year to fix the same problem (3 years consecutively). Never again will I use Darebin Gas.
Over charging What a rip off! $290 for a part (PTV for water heater) that retails for $90 and 15 mins of work. Avoid these con artists. You guys think your worth $800 per hour labour? What a joke.
Poor Customer Service - Not Upfront On Payment Terms Over the years I have used Darebin Gas for various jobs. Most recently they installed a new storage hot water system for me. I have no issues with the work they did, however, I was unhappy that they were not upfront with the terms and conditions attached to the payment which meant that I was left paying their credit card surcharge rather than paying in cash (bank transfer) which was my expressed preference. When I complained I was told that they would only refund the credi... read more
Frequently asked questions about Darebin Trade Services
How is Darebin Trade Services rated?
Darebin Trade Services has a 4.6 star rating with 1,247 reviews.
When is Darebin Trade Services open?
Darebin Trade Services is open now. It will close at 4:30 p.m.