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Compass Pools Australia - Manufacturing
- Manufacturer
- Tomago, NSW
About this business
Location details
19 School Dr, Tomago, NSW, 2322, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
campase pool just care about their money , they do not care about the customer , all steps done by subcontractor mistakes at every step and no one cares, and infloor cleaning sell for $10,000 at the end you will get it for less than $5000
Business response:
Hi Vivian sorry to hear about your experience with your local Compass Pools Dealer. If you could private message us your details and what area you are in, we will make sure this feedback goes to the dealer so they can address this for future customers.
They use contractors for everything, I was told they had a compass team but they just use different contractors for every stage of the job and ask to meet the licensed pool builder I never seen him?
Business response:
Hi Peter, sorry to hear that you had difficulties communicating with the licensed pool builder. If you private message us your details and location, we will make sure your feedback goes to the local dealer in question so they can address this for future customers.
We had a pool installed with Compass Pools in Brisbane North. When they first came out and measured up, they got the council approval and we signed all the contracts. On the first day that they came to dig the whole for the pool, they realised that it wouldn't fit in the contracted council approved area. When they moved the position of the pool, they found that there was some pipe work which required to be re directed in order to fit the pool in. $1600 later at our expense we had the hole dug. Our next drama with one of the ... read more
Business response:
Hi Jason, sorry to hear about your experience with your local dealer. Since your review, we have appointed a new authorized Compass Pool dealer in the Brisbane area.
The first thing you need to know about Compass Pools (and their authorised distributor in Sydney - Compass Pools Sydney, Central Coast, and Central West), is that they will ONLY sell you a pool. They don't install it, they don't build it, they don't do anything associated with getting it to the point of being a functioning swimming pool. And their level of interest starts and finishes with delivering a swimming pool to your address and you paying for it. Need to dig a hole to put the pool in? Good luck with that. Need to pu... read more
Business response:
Hi Matt, Thankyou for your feedback regarding the installation and site management of your new pool and we would like to public apologise that this process was not up to expectation. You are indeed correct when assuming we had taken on additional work due to demand and we made a massive mistake by putting on a new Principal Contractor in your area, moving away from our standard installation and management process. We have since had three complaints from clients relating to the same issues and Principal Contractor where prev... read more
Frequently asked questions about Compass Pools Australia - Manufacturing
How is Compass Pools Australia - Manufacturing rated?
Compass Pools Australia - Manufacturing has a 4.5 star rating with 248 reviews.
When is Compass Pools Australia - Manufacturing open?
Compass Pools Australia - Manufacturing is closed now. It will open at 9:00 a.m.