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Compass Pools Australia - Manufacturing
- Manufacturer
- Tomago, NSW
About this business
Location details
19 School Dr, Tomago, NSW, 2322, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I have contacted this company via email twice in the last 2 weeks requesting that a representative contact me about arranging a site inspection for a new pool. At this stage, I have not heard a thing from the company. If that is how they treat potential clients, how do they stay in business?
Business response:
Hi Stweever, sorry to hear about your experience with one of our dealers, if you can please email us your details (info@compasspools.com.au) and which dealer you are trying to contact, we will follow this up. Whilst its no excuse especially after 2 weeks, with the heat we have been having nationally, most dealerships have a major backlog of enquiries.
Great pool and the cleaning system in one of the best. Can’t fault it. But that is where it stops. Certainly no follow up when you phone. You have no choice but to leave a message with the answer service they take your name and number and say that a service person will return your call. Don’t hold your breath. So yes great product but once they have your final payment don’t expect any help from them. So if you pay $100k plus for the pool and equipment dont expect any help from compass for any faults or assistance on how to r... read more
I was determined to have a Compass Pool and did not seek any other competitors quotation. As we are building a new house, I corresponded with Compass Pools over 12 months, during which time I stupidly signed a SPASA pool contract for $48,107 to install my pool. I paid the 10% deposit & builders warranty insurance. At this stage no site visit had occurred, just several sales discussions only. Once our slab was laid, we arranged for the salesman to come to site to establish final heights and the position of the pool, only to b... read more
Well this is the first bad review I've ever posted. Compass Pools signed me up for a pool last August and when I asked for a completion date from Russell Fagan he was very reluctant to give me a date but assured me he would meet the deadline of 1st week of December . I had emphasized that I needed it to be finished by a that date ( giving them 4 -5 months to complete). My DA was already approved so I was told I was GOLD. I signed up and gave a deposit. I had to chase Compass for weeks to get something started and had some pe... read more
Business response:
Dear Sandra As much as Compass Pools Sydney/Central Coast, not “Compass Pools” who is actually the manufacturer of the product and a completely separate entity, respect any clients right to publicly, positively or negatively, review both the products and services that we provide, I do find your review deliberately misleading and given that this is a public forum feel compelled to respond. As you are aware, the Council Development Approval provided to us by you is only one portion of the Building Approvals required before the... read more
Our dealings with Compass Pools Melbourne have been less than ideal. The pool was positioned incorrectly initially and when this was pointed out the workmen became aggressive towards my wife. The positioning of the pool was eventually sorted when one of the owners of the company visited the site but because it had to be lifted and replaced there are areas where the backfill has been incorrectly done and there are air pockets behind the pool shell. The filter system and pump was also incorrectly installed and an independent c... read more
Business response:
Dear RMW, we have been continually checking with Compass Pools Melbourne (independent reseller for the Melbourne area) since you posted this. We understand that they have been working with you to rectify the issues and they have implemented changes in their business as a result.
Our pool is 7 years old and is not cleaning the whole pool. We have not been able to find someone to service/repair the cleaning system
Business response:
Hi Fran, thank you for the feedback about our cleaning system. As per our previous communications and follow up, we understand that your system has been serviced to your satisfaction. If you have any more issues, please let us or your local dealer know.
Had a Compass pool installed by a reputable local installer. Pool developed cracks after just one year. Repair was undertaken by Compass, but cracks have returned. The Compass website talks up the strength of their pools and so on which is difficult to accept. We will be seeking legal advice, unfortunately. Both wife and I agree if we had our time again we definitely would not have installed a pool at all and just stuck to the public pool, or maybe just bought a small above ground splash pool. Numerous problems with installa... read more
Business response:
Dear Unhappy, we have been attempting to contact you via Product Review for over a month and you have not replied. Until we can identify who you are and verify your issue we are unable to assist. Please private message us your contact and pool details so we can follow up as your comments do not match anything in our warranty database.
A spa/plunge pool that the heating unit has repeatedly failed, incomplete works (Venturi valves not fitted. Backwash to sewer not fitted) and the call centre and email they use so you can't actually deal with anyone is bordering on the fraudulent. Add to this they forgot to commission for 2 months and only the threat of legal action made them do anything.
Business response:
Hi Darren, sorry to hear about your experience with the installation of your pool. If you could please private message us your details and location we are more happy to bring this to the attention of the local dealer so they can address this.
Most of the negatives have already been covered off by other reviewers which I completely agree with. From my perspective, there appears to be a general lack of maturity amongst the leadership team which reflects in the culture of the business. Knowing what I know now I wish I had read the reviews on Product Review first - it would have stopped a lot of pain and disappointment :( Would recommend seeking other contractors
Business response:
Hi Simon, sorry to hear about your experience with Compass Pools SEQ. Since your review we have appointed new dealers in the Brisbane area.
Frequently asked questions about Compass Pools Australia - Manufacturing
How is Compass Pools Australia - Manufacturing rated?
Compass Pools Australia - Manufacturing has a 4.5 star rating with 248 reviews.
When is Compass Pools Australia - Manufacturing open?
Compass Pools Australia - Manufacturing is closed now. It will open at 9:00 a.m.