This profile has been claimed by the business owner or representative.
Reactive Plumbing
- Plumbing
- Rouse Hill, NSW
About this business
Location details
G03 5 Money Close, Rouse Hill, NSW, 2155, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
A couple of years ago I had this company put a new sink mixer in. I wanted a quality mixer the same as the one I already had which I paid over $300 + labour for about 20 years ago. The guy scrolled through all the options for me on his phone and I selected one which was $486. He said he would go and buy it and install it. He put it in and was gone before I had the chance to inspect the tap. He charged me over $600. I looked at the mixer and he had installed a really cheap $80 mixer instead of my good one. I phoned the compan... read more
Business response:
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve been left feeling this way, and we understand how upsetting it must be to still feel dissatisfied with the outcome. As the work was completed several years ago, we unfortunately haven’t been able to locate the original booking or records to review exactly what happened at the time. That said, we take concerns like yours seriously, and it’s never our intention for any customer to feel misled or taken advantage of. Our Christmas c... read more
I strongly recommend avoiding Reactive Plumbing. They severely overcharge for simple jobs and rely on inflated labour fees to make money. I was charged hundreds of dollars to replace a small part under my kitchen sink that costs less than $10 at Bunnings, and the “repair” actually made the leak worse. When I called them back, they refused to fix it under warranty, claiming the leak was coming from a different part. The original plumber should have replaced this part but failed to identify it as essential. I ended up buying t... read more
Reactive plumbing was very professional up until they quoted me a price. No thanks! The plumber said I needed this special part ($600) to comply and his labour would be $400 on top of that. Wow! I said what ‘bout replacing the valve in the tap, a very simple job taking a couple of minutes at most I thought. He said he could do a service of both bathroom basin taps at a cost of $300. Wow, again. I wasn’t asking him to service my car, just to change the valve in my tap. Anyway, I got another quote for $400, including the quali... read more
DO NOT USE - this company has a business model of overcharge and up sell. Used them for very small electrical work. Engagement process was easy and quick. Booking process was professional. Workers arrived on time to quote. This was the end of a good experience. Before the quote was constructed they tried to up sell me their $99 VIP maintenance membership, which is simply a way for them to inspect your property overall and then come back and tell you that other things need work so they can over quote you again. Quote for my j... read more
Business response:
Hi, thanks for taking the time to provide your feedback. I’m sorry you feel this way about the service you received. If you could please provide a name that the job was booked under or job number, that would be great as this would allow us to call you to discuss the experience further and explain how we price for our services. I apologise that the VIP Membership seems like a way to upsell. Whilst the VIP Membership often presents issues to us in the home it also takes care of the client as the client gets detailed reports an... read more
Ripped off. Overcharged and bad jobs, keep leakage in 3 days after the jobs done.
Astronomical Quote. Easy to contact and responsive. However, massively over quoted on a job, pressure sold me into a membership I didn’t need and on top of that charge for coming out to Springbrook QLD - 30 minutes from the suburbs. Cancelling was pleasant enough and there was an agreement to refund deposit and cost to the ‘membership’ - never got it. Needless to say I won’t ever use them. Not the only company to over quote or charge. $5000 per job seems be the ‘or I can’t be bothered’ rate.
Easy to contact and responsive. However, massively over quoted on a job, pressure sold me into a membership I didn’t need and on top of that charge for coming out to Springbrook QLD - 30 minutes from the suburbs. Cancelling was pleasant enough and there was an agreement to refund deposit and cost to the ‘membership’ - never got it. Needless to say I won’t ever use them. Not the only company to over quote or charge. $5000 per job seems be the ‘or I can’t be bothered’ rate.
Frequently asked questions about Reactive Plumbing
How is Reactive Plumbing rated?
Reactive Plumbing has a 4.7 star rating with 346 reviews.
When is Reactive Plumbing open?
Reactive Plumbing is closed now. It will open at 9:00 a.m.