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Reactive Plumbing
- Plumbing
- Rouse Hill, NSW
About this business
Location details
G03 5 Money Close, Rouse Hill, NSW, 2155, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
had a mixer tap in the kitchen changed today , hot and cold tap , 30 minutes work and a $50 tap $715 fucken dollars with a pensioner discount , I was asking for my 94 year old mother it came down to $640 , 30 minutes to change a fucken tap , not happy never again
The worst service ever, and a total hard sell. Asked for a quote to replace a hot water system to be emailed through but they only wanted to go through it verbally and for us to commit on the spot. After I said i needed a written quote before I agreed to anything they reluctantly agreed to email a quote. I have call twice since asking for the quote but they wont send it though A very hard sell approach and I would strongly recommend that NO ONE ever use this Business
Had the plumber come out for emergency call on Sunday, $300 call out fee which was fair enough! 20 min tap change, equipment supplied by me. Then they charge a 75 year old pensioner $500 for labour. When this was questioned they said they would review it and refund some money… never heard from them again! I will never use them again and I will be telling everyone else the same!
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I would have considered using them but once I experienced their total lack of consideration for a potential customer, then I will not even think about using this company and will pass on the negative aspects of their disregard for a customers instructions about their privacy.
Business response:
Hi Been There, i’m sorry that this is the experience you had. I’m Ben the owner of Reactive Plumbing and If you don’t mind and if you have a spare moment could you please email me at ben@reactiveplumbing.com.au so I can understand who you spoke to and exactly what happened. Thanks
Stop using magnets to promote your business unless the customer wants one.. receiving one in my letter box whilst wrapped in plastic envelope not only is this an environmental impact for you to produce it’s a hazard for the consumer and will end up in landfill!
We had a very good experience with Reactive Plumbing few months ago when Jack, the plumber came and fixed an issue for us. Earlier this week, our hot water system wasn’t working hence we called Reactive Plumbing again. Sam came over and immediately suggested we change the gas heater to continuous flow which would cost us $5k. All he did was look at the year the existing gas heater was installed. While we acknowledge that the heater is old, we would have appreciated if he had a look and attempted re-igniting it first. He w... read more
Business response:
Hi Dipti, thanks a lot for leaving your feedback and voicing your concerns. I'm glad you had a good experience with our services a few months back and I am sorry that you feel this way second time around. Thanks for taking Zoe’s call today to discuss the job. I have looked into this and would also like to explain why the replacement was offered. We do offer our clients a replacement option when a hot water system is at the end of its life expectancy as there's no saying how long it will last. The reason we do this is becaus... read more
Frequently asked questions about Reactive Plumbing
How is Reactive Plumbing rated?
Reactive Plumbing has a 4.4 star rating with 179 reviews.
When is Reactive Plumbing open?
Reactive Plumbing is closed now. It will open tomorrow at 9:00 a.m.