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Fawcett Group - Plumbing
About this business
I engaged this company to fix several minor issues at my rental property and discuss a bathroom renovation quote. Courtney attended and understood the full scope of work needed. However, the technician only repaired one leaking tap and left, charging me $322 without completing the agreed tasks. Worse: No invoice was ever provided All follow-up messages ignored I now have to pay another tradie to finish the job Zero accountability, terrible communication, and a complete waste of time and money. Do not recommend.
Fawcett plumbing is a place nobody should go , they think us older ladies are stupid . New Toilet cost me $1,640 2hrs work
Fawcett plumbing is a place nobody should go , they think us older ladies are stupid . Well I am not , and i will take this matter further. New Toilet cost me $1,640 2hrs work
Rude and inconsiderate, had booked for quote never turned up! Following day they called, they claimed they called the day of the booking (never did), as doing quote, paid jobs took priority. Was then asked what my budget was for the job, I said I just wanted a quote on the work needed, over and over again the woman on the phone said but how much are you willing to pay. That has nothing to do with them coming to do a quote. Now not interested and would never recommend to anyone. 1 star review too good for them.
Business response:
Hi Jodie. Thank you for sharing your feedback, and we are truly sorry for the inconvenience you experienced. As our quotes are provided free of charge, we do make it clear that unforeseen emergencies may occasionally lead to rescheduling. We regret that this situation caused frustration and appreciate your understanding. Your feedback helps us improve, and we’re here to assist if you wish to discuss further.
In a rental property Miscommunication on their part had a plumber turn up at 9pm and was then annoyed when I didn't feel comfortable letting him in. Multiple visits for the same issue. Wrote on an invoice the bad smell was probably my cat tray, even though they resealed the toilet pan with new silicone that day and the gas toilet smell never returned. Plumber left access hole lid not secure at back door and I tripped over it as he told me he had fixed it and I took his word when walking out the door.
Business response:
Hi, Lou. We are sorry to hear that we didn’t meet your expectation. We have been advised by your rental agency to communicate further issues with them directly as they manage the property you currently reside in and this our standard practice for all rental properties due to our confidentiality agreements we have in place with them. Kind regards, Fawcett Group
Expensive entertainment called Fawcett Group to get air conditioner serviced. Awesome customer service as they could fit me in on the day.....from there it goes downhill. The service man arrives and spends 20 minutes outside the house, this is nearly 5pm. Eventually they come in. I advise how to get onto the roof, they do totally the opposite ! The lad is trying to walk up the ridge cap like a tightrope walker. He stops and comes down, makes a call and then says "I'm not going up on that roof, I have rods n pins in my back. ... read more
Look elsewhere - find a professional, experienced & accountable company "Fawcett Plumbing can repair all makes, models and styles of gas heaters." This is just an outright lie! The contractor [Name Removed] they sent us didn’t even know how to operate the heater let alone repair it. "If it turns out your heater is unable to be repaired, we can also give you expert recommendations for a replacement heater based on your needs, the size of your home and of course your budget" What kind of expert recommends replacing a 5-year-ol... read more
Business response:
Thank you again for your review Lisa, however as per your other review, you were not the customer - your landlord was, and you were not privy to the consultations we had with them.
Do your research Do your research before signing. On top paying more for a heater through them the heater is now playing up after 3 weeks after installation. Acknowledge faulty heater not their fault but just adds salt to the wound. Also ask to see the cancellation policy before you sign.
Liars and conmen Hired Fawcett Lonsdale to install a kitchen gas top. The worker passed the gas meter, entered our side gate and removed our 100% working hot water system citing it was13years old, broken and unsafe. The unit was 7.5 yrs old and still under 12 year warranty. They lied and were misleading to my wife. Now they are ignoring our emails
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Fawcett Group - Plumbing has a 4.8 star rating with 867 reviews.
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