Fawcett Group - Plumbing

lisaz 

on Productreview

2 years ago

Look elsewhere - find a professional, experienced & accountable company "Fawcett Plumbing can repair all makes, models and styles of gas heaters." This is just an outright lie! The contractor [Name Removed] they sent us didn’t even know how to operate the heater let alone repair it. "If it turns out your heater is unable to be repaired, we can also give you expert recommendations for a replacement heater based on your needs, the size of your home and of course your budget" What kind of expert recommends replacing a 5-year-ol... read more

Sue M. 

on Productreview

3 years ago

Do your research Do your research before signing. On top paying more for a heater through them the heater is now playing up after 3 weeks after installation. Acknowledge faulty heater not their fault but just adds salt to the wound. Also ask to see the cancellation policy before you sign. 

Tony O. 

on Productreview

3 years ago

Liars and conmen Hired Fawcett Lonsdale to install a kitchen gas top. The worker passed the gas meter, entered our side gate and removed our 100% working hot water system citing it was13years old, broken and unsafe. The unit was 7.5 yrs old and still under 12 year warranty. They lied and were misleading to my wife. Now they are ignoring our emails 

Jason 

on Productreview

3 years ago

Solarhart hot water 5 year service Called to have 5 yearly service done on solarhart hot water. Appointment made and time arranged. On day of appointment, get call over 2 hours before scheduled time, saying they'll be there in 15 minutes. Inconvenient but better than ringing 2 hours late. Guy comes, first thing says is, I'll have to order an anode and it'll take maybe 7 days to get. Apparently solarharts have different sized anodes and they don't know what you have, until on site. Fair enough I suppose. I'm told something wr... read more

Mark 

on Productreview

4 years ago

Poor service Was quoted $275 to unblocked a drain as my shower and toilets were backing up. Came out, didn't unblock the drain and now expect me to pay again to come back and have another go.. I even advised the IP to go down that cleared the tree roots last time. This was ignored 

Olga 

on Productreview

4 years ago

One star is too much On Saturday 28 November 2020 [Name Removed] from the Fawcett Group worked to fix a water leak in my Bonaire Integra evaporative air conditioner. He said he found a small hole in a 6 mm pipe, put in a joiner, and then attempted to charge $356 for his work. Luckily, when [Name Removed] arrived I switched on a timer because weekend rates are quite high. When shown the timer he backtracked and reduced labour fee by $66. He also refused to accept the Fawcett Group ‘advert’ I had that says “you get $ 50 off ev... read more

John 

on Productreview

4 years ago

Horrible company to deal with do not give them your credit card details I had them come out to look at my hot water system. After they tried to fix I got charged even though they didn't fix it. Then after complaining I got a refund then I got charged again on my credit card. So unorganised and they only tell you things that you wan to hear. No a trusted company to deal with 

H T. 

on Productreview

4 years ago

Over charged and dishonest STAY AWAY from these people. When they fail to explain the charges, they threatened to come and take off their product off your wall, then lied about it. They lost our trust with their threat therefore we refuse any further service from them. They charged us for work have not been rendered, kept our money. When we try to ask for a mutual settlement by offered to paid for the work that’s done and ask them to return the rest our money, they call to tell us that we are unethical. 

SpellingNazi 

on Productreview

5 years ago

Rip off merchants I was charged $200 to change a tap washer to get my shower working. And they charged me an extra $20 for the washer! Also $50 for a quote when other plumbers do it for free.