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Coffee Machine Specialist
- Consumer Goods
- Woolloongabba, QLD
About this business
Location details
199 Logan Rd, Woolloongabba, QLD, 4102, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 4:30 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 4:30 p.m. | |
| Sat | 8:30 a.m. to 12:30 p.m. | |
| Sun | Closed |
Everything about this transaction was faultless. I appreciated the various payment options, and to receive the product just 3 days after ordering was remarkable.
Business response:
Hi, Ezio. Your feedback is highly appreciated. Thank you for the review!
Good service. Good result
Business response:
Hi, Keith. Thank you so much for leaving us a stellar review!
Good thorough service of the machine. It took a little while but good outcome.
Business response:
Hi, Glen. Your feedback is highly appreciated. Thank you for the review!
An easy and prompt shopping experience
Business response:
Hi, Deborah. We appreciate the kind words and are glad we could provide you with a positive experience!
Rocket Mozzafiato booked in for it's annual service, which as most serious coffee lovers know can be a trying time to cope with, but the service was completed in good time, and we appreciated the progress report nearing completion.
Business response:
Hi, Jan. Thanks for taking the time to share your positive experience. We truly appreciate it!
Poor service Took 6 weeks then a rediculous cost est that I believe was just an up sell towards another machine I went elsewhere for under half the cost you quoted and they perform 95% that was listed by you They completed my work in 5 days I will be telling as many people as I can to not go to your establishment
i had to wait nearly six weeks for my machine to be serviced.
The coffee machine is now in great condition. And works fabulously. But I was originally told it would take 4weeks to service it. At the 8 week mark when I hadn’t heard anything I contacted the store. I was then told the ordered part had “just arrived” in the store. The machine was ready the next day. I give CMS 1 out of 5 stars for poor follow up.
Unacceptably long time to wait for service. 6 weeks without the machine. If you paid extra the wait was still at least 3 weeks.
Business response:
further to your comment, we have been working on a booking system for servicing which given that we are a small business, we needed to ensure that it did not become cumbersome. We are finally releasing this today so in the future you will be able to book in a date for servicing which we aim to have the service turned around within 3 days. Thank you once again for providing your feedback.
Frequently asked questions about Coffee Machine Specialist
How is Coffee Machine Specialist rated?
Coffee Machine Specialist has a 4.7 star rating with 817 reviews.
When is Coffee Machine Specialist open?
Coffee Machine Specialist is open now. It will close at 4:30 p.m.