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Coffee Machine Specialist
- Consumer Goods
- Woolloongabba, QLD
About this business
Location details
199 Logan Rd, Woolloongabba, QLD, 4102, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 4:30 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 4:30 p.m. | |
| Sat | 8:30 a.m. to 12:30 p.m. | |
| Sun | Closed |
My order was cancelled within 24hours of Black Friday……
Selected option for express shipping. they sent via sendle, not express. Parcel been sitting in the same depot for 6 days and has not moved. Coffee Machine Specialists have not even seen fit to reply to my email asking where it went wrong. Once they have your money it seems they dont care!
Business response:
Hi Wade, We sincerely apologise for not being able to get to your earlier message in the week. We've been trying to get back to as many customer inquiries as we can. Due to the large quantity of Black Friday orders we apologize for missing the express shipping note on your order. I will be following up to find out why your machine is stuck in transit and will be working on getting it expedited to you as quickly as possible. We would also like to send you a free 1kg bag of Cooroy Coffee Roasters beans for the inconvenienc... read more
No one does 100%
Abusive harassment when they can’t help me
To have my machine out of action for ten weeks waiting for a simple service is just hopeless. Surely you can manage a better booking system than the present one.
Business response:
Thank you for providing feedback. Please clarify what you mean by ten weeks, as we serviced the machine in just over three weeks. Based on our records, your coffee machine was dropped off on 15 August 2022, and we completed the work and emailed you an invoice on the 7th of September 2022. As we have explained, we undertake servicing in the order they are received as this is the fairest and most cost-effective. We have found that with our priority booking system, which incurs an additional charge, we often have customers th... read more
Oops! You’ve done very well. Apart from a slightly leaky hot water valve, everything is fine. I’ll be happy to consult when the need arises again.
Business response:
Hi Bruce! Thank you for taking the time to leave a review. We appreciate the feedback and hope your Mitica Top is travelling well! Unfortunately, leaky taps are a common issue due to limescale, so we recommend using filtered water in your coffee machine to remove the calcium and keep the machine healthy! We look forward to seeing you next time. CMS Team
Frequently asked questions about Coffee Machine Specialist
How is Coffee Machine Specialist rated?
Coffee Machine Specialist has a 4.7 star rating with 817 reviews.
When is Coffee Machine Specialist open?
Coffee Machine Specialist is open now. It will close at 4:30 p.m.