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Capital S.M.A.R.T
- Auto Repair
- Osborne Park, WA
About this business
Location details
19 Drake St, Osborne Park, WA, 6017, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Thank you for helpful and. courteous service and the end result was superb Jan&Brian Eastwood
Business response:
Hi, John. Thanks for taking the time to share your positive experience. We truly appreciate it!
Initial reception was very good and repairs appear to be in order
Business response:
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community!
Nothing but amazing!!! Staff and service were fantastic from beginning to end. My car looks like new and it was only in for less than a week. I was even offered an uber to take me to the hire car company. I would definitely recommend this company to anyone. Thank you for the great job that you did. From a very happy customer.
Business response:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Good experience, great communication, excellent job.
Business response:
Thank you so much for this 5-star review and sharing your personal experience with us. Our team will appreciate the feedback.
Following a minor accident, I had to make a further four (4) return visits before the repairs were to my satisfaction. The standard of workmanship was well below what I would have expected from a company claiming to be a "market leader in high quality automotive accident repairs". I am currently in the process of submitting a complaint to my insurance company. I only gave this review one (1) star because there was no zero (0) star option!
Business response:
Hi John, Thank you for your feedback. We’re sorry to read this, as our understanding was that you were satisfied with the service and repairs completed within the approved scope. We do apologise that we’re unable to assist with items outside of the authorised repairs. Our Regional Customer Service Lead will be in touch to discuss this further.
Disgusting shocking
Business response:
We are sorry to hear about your experience. Please contact us at (08) 6275 2887 to discuss your concerns directly.
There was clear damage to my bonnet bcz of accident , there was paint spray marks on black trims on front and rear bumper. Mohawk guy decided to brush us off stating oh it’s uber car , a lot of kilometres for new car! I brought this car with my money earned from different job and this guy profiled me into uber driver . I really wish I would have selected some other place to get it fixed, who clearly have no space for profiling customers job background.
Business response:
Hi Karan, Thank you for your feedback. I’m sorry for both the repair concerns and for how you felt treated during your visit. That’s not the experience we want for our customers. Our Regional Customer Service Lead has also attempted to call you to discuss this further. We’d like the chance to inspect the bonnet and trims and can arrange this at our site or an alternative site if that’s easier for you. Thank you.
Very professional and I’m happy with the repair, and I would have given 5 stars, but they need to be more flexible with their end of day collection process. Closing at 4 pm is not on. They are not banks. I had left work 2 hours early so that I could pick up my car., after receiving a text 30 mins prior to closing. It was only when I complained that the manager stayed back so that I could collect my car, which I happened to get there just after 4pm. Offering the uber service is a great idea, but again, as they finished at 4p... read more
Business response:
We value your input about our collection timing. We understand the inconvenience caused and will review our processes for better flexibility.
Went down to pick up car as was told all done but the wrong part had been ordered. I need to go again when the part is there
Frequently asked questions about Capital S.M.A.R.T
How is Capital S.M.A.R.T rated?
Capital S.M.A.R.T has a 4.4 star rating with 472 reviews.
When is Capital S.M.A.R.T open?
Capital S.M.A.R.T is closed now. It will open at 8:00 a.m.