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34 Jaguar Dr, Bundall, QLD, 4217, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
I was delaying my review as to be absolutely certain I would receive all of the $2000.00 deposit back but since we left the house in good condition, absolutely nothing broken or destroyed, I expect that nothing will be taken out from this. Perhaps I was enthralled by the photos of the advertised house that so missed the part about the construction next door. The road to the house was closed from Mon-Fri so we had to take the detour road to access the house. Work started about 6.30am, and as with any construction, the noise f... read more
Terrible apartment noisy, dark, not the cleanest we have stayed in. No carpet in wardrobe just bare concrete. 2 nights of little sleep with traffic noise until early hours of the morning. Not LUXE as described. Light above front door not working hard to get in. Supermarket shampoo etc. Cheap bottle of sauvignon blanc and hand full of favourite chocolates. Customer service terrible. Messages generic and unhelpful. Checkout 10am sharp but if we wanted to stay until 11am it would be $74 even though the apartment wasnt booked fo... read more
Unable to describe the experience in the short amount of characters allowed for this review. Would encourage people to check out their Google reviews for honest opinions.
Had to cancel our booking due to cyclone Alfred, if we travelled we either a) wouldn’t have got there or b) not been able to get home. I understand your refund policy & this is fine, but when you are being advised by QPS, RACQ & more not to travel what are you to do? I also messaged explaining our medical appointment had been canceled & move to May & asked if we could transfer our booking, but had no reply. We booked for 5 people ( 2 adults & 3 kids 12/10/10) once I had put the ages in, I was ask to reconsider as the ho... read more
Business response:
Thank you for reaching out. We take all guest feedback seriously and aim to address concerns with fairness and transparency. After thoroughly searching our records, we were unable to locate a reservation under the name Chantal Giacosa. In the spirit of transparency and to ensure accurate information is shared with other travelers, we kindly ask that you provide the name under which the booking was made, along with the reserved unit and dates. Once we have this information, we would be happy to provide a detailed response. ... read more
The apartment was dated and is desperate need of renovating, especially the bathroom which was very mouldy. The outside area was mouldy and had two broken seats, one of which had a nail sticking out of it. The whole building was very run down and is quite out of place for little cove. I have stayed in little cove many times and always had very good accommodation but this apartment was well below expectations. The view and location were however amazing.
A group of 10 including myself booked a house through this website. We had been in contact with the hosts the day of sending them all necessary details and identification needed. Once all was sent we didn’t hear from there. When we arrived we called to find out check in details only to be told “one moment” “I’ll call u right back” about 5 times. It reached 7pm at night the day of check in and they sent us a message saying they’re are cancelling, so myself and 10 others were stranded 2 hours away from where we live at 7pm at ... read more
Business response:
Thank you for taking the time to write a review. We apologize that you did not review our listing description and rental conditions prior to booking. It is essential to specify the reason for the cancellation of your reservation. Rather than solely attributing blame to our company, it would have been fair to also disclose why the reservation was canceled. Nonetheless, we appreciate your feedback and are pleased that you found alternative accommodation for your group.
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