This profile has been claimed by the business owner or representative.
BNB Booking | Air BnB Management
- Vacation Rental Agents
- Bundall, QLD
About this business
Location details
34 Jaguar Dr, Bundall, QLD, 4217, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
Had to cancel our booking due to cyclone Alfred, if we travelled we either a) wouldn’t have got there or b) not been able to get home. I understand your refund policy & this is fine, but when you are being advised by QPS, RACQ & more not to travel what are you to do? I also messaged explaining our medical appointment had been canceled & move to May & asked if we could transfer our booking, but had no reply. We booked for 5 people ( 2 adults & 3 kids 12/10/10) once I had put the ages in, I was ask to reconsider as the ho... read more
Business response:
Thank you for reaching out. We take all guest feedback seriously and aim to address concerns with fairness and transparency. After thoroughly searching our records, we were unable to locate a reservation under the name Chantal Giacosa. In the spirit of transparency and to ensure accurate information is shared with other travelers, we kindly ask that you provide the name under which the booking was made, along with the reserved unit and dates. Once we have this information, we would be happy to provide a detailed response. ... read more
The apartment was dated and is desperate need of renovating, especially the bathroom which was very mouldy. The outside area was mouldy and had two broken seats, one of which had a nail sticking out of it. The whole building was very run down and is quite out of place for little cove. I have stayed in little cove many times and always had very good accommodation but this apartment was well below expectations. The view and location were however amazing.
A group of 10 including myself booked a house through this website. We had been in contact with the hosts the day of sending them all necessary details and identification needed. Once all was sent we didn’t hear from there. When we arrived we called to find out check in details only to be told “one moment” “I’ll call u right back” about 5 times. It reached 7pm at night the day of check in and they sent us a message saying they’re are cancelling, so myself and 10 others were stranded 2 hours away from where we live at 7pm at ... read more
Business response:
Thank you for taking the time to write a review. We apologize that you did not review our listing description and rental conditions prior to booking. It is essential to specify the reason for the cancellation of your reservation. Rather than solely attributing blame to our company, it would have been fair to also disclose why the reservation was canceled. Nonetheless, we appreciate your feedback and are pleased that you found alternative accommodation for your group.
Frequently asked questions about BNB Booking | Air BnB Management
How is BNB Booking | Air BnB Management rated?
BNB Booking | Air BnB Management has a 4.4 star rating with 474 reviews.
When is BNB Booking | Air BnB Management open?
BNB Booking | Air BnB Management is open now. It will close at 5:00 p.m.