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Taskforce Australia - Electrical, Gas and Smoke Alarm Safety Checks
- Property Management
- Burnley, VIC
About this business
Location details
3/151 Barkly Ave, Burnley, VIC, 3121, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very challenging to get a booking that suits people who don’t work a standard 9-5 or work from home. Nothing across the weekends or afternoons and no way to book in advance outside of one week which makes it impossible to organise a job. Service was carried out by real estate agents- I came back from my international trip to find rubbish left from the new device on my kitchen floor, the old battery thrown into my sick in a pot of water and the dust from the holes in the roof not cleaned up.
Business response:
Hi Caleb, Thank you for taking the time to provide this feedback and we apologise that our service has fallen short - we would like to look into this further as what you have described is certainly not what you should have experienced. Please can you email matt@taskforce.com.au with the property address or job number so that we can look into this further. Thank you for your patience.
these people completed a review on one of my rental properties. I was expecting them to send be a bill which they never did and i ended up forgetting about it with everything else going on. 6 months down the track they send me a letter of demand threatening me, so i paid them 15 mins after getting it and apologised that this happend, even though there was no wrong doing on my part and explained that i never received a bill. i asked them for confirmation that they received my payment twice afterwards with no response. will no... read more
Business response:
Thank you for your feedback MJJ. If your property is managed by a property manager, invoices are sent directly to them rather than to the owner — however in your case it's clear this didn't happen as it should have, and we sincerely apologise for that. We also want to apologise for not responding to your requests for payment confirmation. That is not the standard of service we expect to provide and we understand how frustrating that must have been, particularly after paying so promptly. We'd like to look into both of these i... read more
Is it normal for one of the inspectors at the end a 10-min job to ask to use the toilet of my empty apartment, do a poo then leave water drops on the bathroom floor because it’s an empty apartment with no towels?
Business response:
Thank you for your review - this is definitely not what you should expect - please can you email the job # and address to hello@taskforce.com.au with "Product Review" in the subject line so we can investigate further? We appreciate your feedback and your patience.
The person who inspect the property, Alexandra, is inconsiderate and got no respect for us. Ask to call before arrival but didn’t. Didn’t take off shoes whenever she enter the house when already said so many times no shoes in the house! I have to clean the floor after she left because of that. Told her to let me know when she enter the baby room but didn’t do so. On the lights, open the garage door, but did not care about closing the door and switching off the lights after she left. Overall, very unhappy with the inspection.
Hopeless. Had no idea what was going on from start to finish. No contact with Taskforce at all. Only contact was with the Estate Agent when I called and spoke to them. Hope l never have to deal with this mob ever again.
Business response:
Hi Kevin, We're disappointed to hear this and thank you for bringing this to our attention. If you could email hello@taskforce.com.au with your job number and any other details you'd like to include this will help us to look into what has happened in this instance. Apologies for the frustration caused and thank you for taking the time to leave this review.
Technician left screws on the floor and I almost step on them and could have injured myself
Disappointed that they arrived 3 hours before the scheduled appointment. Especially seeing I work night shift and got woken up. Otherwise the technician was polite and efficient.
I recently used TaskForce for compliance checks at two of my properties and I am extremely disappointed with the experience. The reports provided were vague, full of unclear comments, and did not properly explain the faults or the exact actions required. Even my electrician was unable to make sense of some of the notes. For example, the same phrases were repeated like “place mechanical protection for conduit being unprotected” without any detail of location, standard required, or what actual rectification was expected. I att... read more
Business response:
Hi Anil, Thank you for the very detailed feedback. I have asked our head of customer service and head of operations to look into this for me as it is certainly not the experience I would expect our customers to have. If you can please drop me an email at jason@taskforce.com.au with the relevant job numbers that would be great. Regards, Jason
From the start there were issues I booked the job 5 times and it was cancelled 4. When the job was attended to, a Danger Do Not Use sin was attached to the gas heater. No explanation. This is a fairly new unit, si I am curious to know what the fault is. I recieved a message to book another appointment. Assuming it was to close out the issue, I tried using the link provided. The link informed me I couldn’t because it was booked within 24hrs. No action. I reviewed a message today confirming the job has been completed. The Dang... read more
Frequently asked questions about Taskforce Australia - Electrical, Gas and Smoke Alarm Safety Checks
How is Taskforce Australia - Electrical, Gas and Smoke Alarm Safety Checks rated?
Taskforce Australia - Electrical, Gas and Smoke Alarm Safety Checks has a 4.8 star rating with 5,200 reviews.
When is Taskforce Australia - Electrical, Gas and Smoke Alarm Safety Checks open?
Taskforce Australia - Electrical, Gas and Smoke Alarm Safety Checks is closed now. It will open tomorrow at 9:00 a.m.