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Sunstate Conveyancing
- Legal Services
- Lutwyche, QLD
About this business
Location details
518 Lutwyche Road, Lutwyche, QLD, 4030, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I know it was in the paperwork that there is a $500 fee to pay for the searches but this was never communicated to me in any phone conversation that I had. You then auto upgrade people to a more expensive package if they don’t pay this on time. I think it is completely unfair to not verbally make someone aware that this will happen and that the fee needs to be paid. I am really upset by this and would not recommend Sunstate Conveyencing.
Business response:
Thank you for your feedback. We’re sorry to hear that you feel this way about your experience. For clarity, we can confirm that the search fees and process were verbally discussed with you during our phone call on 26/3 at 2:32pm with our team member Terasa. This was then followed up in writing on 26/3 at 3:12pm, with further information provided again on 31/3 at 10:46am. All of this information outlined the fees and how the process works. The $500 search fee is not an additional charge, but rather an upfront amount that ... read more
Avoid please! It was a tremendous amount of pain dealing with them, following are some issues we had with our transaction: 1. Lack of communication: Very hard to get hold of your solicitor. You will end up spending a lot of time in following up through emails, calls and sms. Their response times are very slow. (Apps Legal sms automated system is a joke.) 2. Lack of guidance: They won't guide you on anything. It's all on you to google stuff and then again #1 above & keep chasing. 3. Lack of reminders: They won't even remind... read more
Business response:
Hi Diraj, Thank you for taking the time to share your feedback. We’re disappointed to hear you were unhappy with your experience, but we feel it’s important to clarify the circumstances surrounding your matter. Our team made repeated efforts to contact you via phone, SMS, and email to ensure you were aware of your contractual obligations and upcoming deadlines. Unfortunately, many of these communications went unanswered. Despite this, we continued to follow up to protect your interests and avoid any risk to your settlemen... read more
This is not Michael
Business response:
We value your input. This is not Michael. Please reach out to us at (07) 3828 2069 to discuss further.
Already left a comment on Google. Have been asked in 3 different ways to leave comment. You need to review and adjust your ways of communication. Too much. Too confusing. Need more personal contact.
Business response:
Apologies for any inconvenience caused by our multiple requests for feedback. We appreciate your input and will work on improving our communication methods.
Frankie has been very easy to deal with, she is extremely knowledgeable and she applies that knowledge in a skillful way that puts us, the client, at ease quickly. She was very respectful and understanding when advising Gail and I, and we consider ourselves very fortunate to have had Frankie act for us. She is an excellent representative of the Coronis brand.
Business response:
Hi, Dale. Thank you so much for leaving us a stellar review!
The Contract of Sale was subject to GST W/Holding obligations, but the election to apply the Margin Scheme was not included in the special conditions on Contract of Sale. This was not clarified by Megan Stone at the time of completing the contract when asked by the Real estate agent, an oversight by us all it seems. Megan confirmed she would give the buyer GST w/h Notice as part of the settlement process, which was not acted on at settlement. Thus no GST was withheld at settlement. I realised this and contacted Megan a few d... read more
Business response:
Dear Debra Thank you for your feedback, and we truly appreciate the time you took to outline your concerns. We sincerely apologize for any stress or inconvenience you experienced during the settlement process. We want to clarify that, as per our discussions, the application of the GST withholding and the margin scheme are two seperate matters, in which your instructions to apply the margin scheme were omitted to us prior to settlement. Unfortunately, we were not informed of your decision to apply the margin scheme by you u... read more
Frequently asked questions about Sunstate Conveyancing
How is Sunstate Conveyancing rated?
Sunstate Conveyancing has a 4.9 star rating with 2,774 reviews.
When is Sunstate Conveyancing open?
Sunstate Conveyancing is closed now. It will open tomorrow at 9:00 a.m.