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Ready Movers
- Transportation Services
- Northgate, QLD
About this business
Location details
858 Nudgee Road, Northgate, QLD, 4013, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 5:00 p.m. | |
| Tue | 06:00 a.m. to 5:00 p.m. | |
| Wed | 06:00 a.m. to 5:00 p.m. | |
| Thu | 06:00 a.m. to 5:00 p.m. | |
| Fri | 06:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Fast, honest, reliable & stress-free moving! I had already had a few dodgy encounters with other moving companies. When I first spoke with Ready Movers I got honesty and patience with the many questions I asked. When it came to the move I was very impressed with the efficiency and care that the guys showed, not to mention their friendly, helpful attitudes. My entire move took only 1hr 45mins, including a piano and 30min travel time!! Great customer service and communication is clearly a priority for these guys because it was... read more
Excellent service We have just moved with ready movers and have had a great moving experience. We would recommend ready movers to anyone who is moving. The guys from ready movers worked really hard, quickly and safely, they even dismantled and reassembled our beds, thank you to Shaun and Sam who did a great job today! Reliable and professional
Had our furniture moved through ready movers when we had it delivered to our new place the lounge had mould all over it. , our dinning table and washing machine. Sent photos through to have our furniture replaced and they denied our claim. Never again.
Business response:
Dear Anna, Thank you for taking the time to share your feedback. We take all property claims and customer concerns very seriously. Following a thorough review of your claim (Invoice #113559), our Claims Team evaluated the signed **Inventory and Condition Report (ICR)** completed at origin, alongside pre-move photographic records. We regret that we were unable to approve your claim, but our decisions must remain grounded in verified origin documentation. If you have dated pre-move documentation or other evidence you would lik... read more
The guys in Townsville obviously did not read the fragile stickers i put on our Crystal boxes, they put all the heavy boxes on the Crystal boxes. The guys from Brisbane did not put one our beds together properly either. Also Pam was supposed to be our point of contact, yet we never heard from her, until I reached out to her. We were also charged extra, and I am sure it was on purpose just to get more money out of me. Overall, I won't use Ready movers again.
Business response:
Hi Kim, thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations, particularly regarding the handling of your belongings, reassembly, communication and the additional charges raised. We have referred your concerns to the relevant team for review so the circumstances of your move can be looked into properly. We appreciate you bringing these matters to our attention and will use your feedback as part of our ongoing review of our service processes.
**Be very careful with ReadyMovers!** Make sure you **read every single comment on the inventory report before signing**. The crew may record damage/condition comments without properly explaining them to you, which can later be used against you when making a claim. I signed without being given a proper chance to review the comments, and now I’m dealing with a frustrating claim process. **Don’t just sign — read everything first.**
Business response:
Hi Arjun, thank you for bringing this to our attention. We’re sorry to hear about your concerns regarding the inventory report and the opportunity you had to review the comments before signing. We take matters relating to inventory records and claims seriously, and we have referred your feedback to our Claims team for review. As this relates to the specific details of your move and claim. Thank you for giving us the opportunity to look into this further.
Absolutely unacceptable experience with Ready Movers. We had a 4-bedroom house moved using two trucks, and while both trucks did turn up on time, that is about where the positives end. After the move, damage to some of our furniture was noticed by one of the movers himself, who alerted us to it and told us that the claims process was relatively straightforward. Unfortunately, that turned out to be completely incorrect. What followed was multiple emails back and forth, delays and a lack of response from Ready Movers. When we ... read more
Business response:
Hi Jarrod, Thank you for taking the time to share your concerns. We understand how frustrating this experience has been, particularly given the time spent following up regarding the damage and subsequent claim. Following the concerns raised by you, we have undertaken a further internal review of the matter, including additional discussions with the relevant team members involved in the move. This review has provided additional information that was not available when the claim was initially assessed. As a result, we are now r... read more
Damaged furniture, unresolved claim, and no response after two weeks
Business response:
Thank you for sharing your feedback. We sincerely apologise for the delay in resolving your claim and understand how frustrating it can be to have your concerns remain unresolved. We would like the opportunity to look into this matter and assist you further. Our team will reach out to you directly, or you are welcome to contact our Claims Team at claims@readymovers.com.au or 0468 129 376, so we can follow this up with you. We appreciate your patience and the opportunity to address your concerns.
Damaged my furniture during the move and after two weeks of submitting the claim they’re offering $562 in settlement after I pay the excess fees of $500. Won’t recommend this company for any sort of service for moving.
Business response:
Thank you for sharing your feedback, Nirav. We're sorry to hear that you're disappointed with the outcome of your claim. We understand your concerns regarding the settlement and claim excess. Our assessment was based on the information provided and the condition report completed at the time of uplift, which recorded pre-existing conditions on the sofas. Regarding the buffet, we considered its age, pre-existing damage and the damage reported in our settlement offer. If you would like to discuss the matter further, please repl... read more
Do not recommend! We have moved all over Australia and have never had as much damage to our furniture and walls as we did today. We were charged additional hourly fees for complete incompetence. Our move was less than 6km’s yet took 9hrs to complete - with our assistance (used our drills for furniture & we provided ongoing manual labour) to try get things done more efficiently.
Business response:
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We take claims of property damage and service quality very seriously, and we understand how disappointing this must have been. Our team has also reached out to you via email regarding your wall damage claim and will continue working with you to resolve this matter. We also appreciate you highlighting your concerns regarding the duration of the move. For context, a typical 4-bedroom home mov... read more
Frequently asked questions about Ready Movers
How is Ready Movers rated?
Ready Movers has a 4.8 star rating with 2,622 reviews.
When is Ready Movers open?
Ready Movers is closed now. It will open tomorrow at 6:00 a.m.