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Reactive Plumbing
- Plumbing
- Rouse Hill, NSW
About this business
Location details
G03 5 Money Close, Rouse Hill, NSW, 2155, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very Expensive – $980.10 for a Kitchen Sink Mixer Replacement Review: I was charged a total of $980.10 including GST for a kitchen sink mixer replacement. The total included $881.10 for the sink mixer replacement and $99 for VIP membership. The work included replacing the sink mixer, installing two emergency stop valves and connecting new flexible hoses. I acknowledge that the invoice provides a 10-year warranty on the sink mixer and a lifetime warranty on workmanship. However, I was very disappointed with the overall price.... read more
Business response:
Hi Leo, We’re sorry to hear you felt that way about the price, Nathan our Service Manager will be reaching out to discuss this with you and go through your concerns. We provide a fixed price upfront for the agreed scope of work, so customers know the total cost before deciding to proceed. We understand your request for further detail around the charges and appreciate the opportunity to discuss this with you directly.
I required a bath tap to be reseated which was continually dribbling. Cost was almost $300 and to replace and service extra washers/seals would have been $460. I paid the $300. Overpriced and didn't need 2 people to do the job but job done efficiently.
Contacted them to fix a running bath tap. 2x guys sent when only one required and cost $299 plus another $160 if I wanted new washer and lubrication done too. Took the lesser cost option. Gave the owner the option of my feedback before writing a review. No response from that, so hence I have decided to post my negative feedback. Good job but grossly overpriced.....beware
Absolute scammers. They are salesmen and not plumbers. Will try to make you sign up for a monthly subscription, yes that’s right pay a Netflix monthly fee for nothing. The issue was a blocked drain. I paid $880 for nothing to be done except situation made worse. Afterwards water was leaking all over the cabinet because the plumber, I mean salesman, didn’t reconnect the pipes correctly. They used MY TOWELS to clean up!!! Yes they asked for towels to do THEIR job!!!! I had to throw the towels out afterwards. As such was left i... read more
Business response:
Hi Gerard, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and that you were left feeling this way. The level of service you've described is certainly not the standard we aim to provide, and we're disappointed to hear we didn't meet your expectations. We take concerns regarding workmanship, communication and customer experience seriously, and we'd welcome the opportunity to review what happened and discuss your concerns further. If you're willing, please contact us directly so ... read more
We had a tiny leak in our hot water system. The majority of the plumbers time was spent writing out our options … replacement options for a 50L HWS were between $4931-$5776, plus $1150 for the electrician. We had the same system replaced in our SA investment property for $1350 on a weekend! We chose to get the leak fixed which involved changing out the small section of pipe work affected - this was a staggering $770. I emailed a complaint to the company who had been my preferred supplier for our Gold Coast investment propert... read more
Business response:
Hi Jane, Thanks for taking the time to leave your feedback. We're sorry to hear you walked away feeling disappointed in the pricing. We know unexpected plumbing costs can be frustrating. Our team always aims to provide customers with the available options based on what they find on site, but we understand that our recommendations and pricing weren't what you were expecting. We appreciate you giving us the opportunity to assist and taking the time to share your experience. We wish you all the best moving forward.
Very difficult to review the experience, Rohan very well presented and seemed proffesional. 20 minutes to write up a quote that shocked me when presented. Yes i agreed as i promised my partner the tapware and fittings we supplied would change the leaking tap. Value for money from this upgrade was quiet frankly zero. $821 just to turn up and spend 40 minutes to complete the job is robbery. I have changed everything else with tapware myself and after thus back to it. If we spend $100 on a tool well ahead. I feel for Rohan if r... read more
Warning: deceptive business practices and exorbitant $880/hr fees! I had a blocked sewer drain and they organised to come out a few days later in business hours. They have a part on their website that states: "We charge by the job, not the hour, helping you to make an informed choice by knowing the full pricing of any work before we begin. Plus, no matter how long the job ends up taking you still only pay the quoted price, helping you save." The plumber came out, took a look and said he would try to plunge it which works in... read more
Business response:
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you were unhappy with the service. Hydro‑jetting is specialised equipment that requires specific training and is not part of standard plumbing work, which is why pricing for this service differs from general plumbing rates. As with all jobs, our technicians attend free of charge to assess the issue and provide a fixed price before any work begins, and we only proceed once we have the customer’s approval. We also want to clarify that we... read more
A couple of years ago I had this company put a new sink mixer in. I wanted a quality mixer the same as the one I already had which I paid over $300 + labour for about 20 years ago. The guy scrolled through all the options for me on his phone and I selected one which was $486. He said he would go and buy it and install it. He put it in and was gone before I had the chance to inspect the tap. He charged me over $600. I looked at the mixer and he had installed a really cheap $80 mixer instead of my good one. I phoned the compan... read more
Business response:
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve been left feeling this way, and we understand how upsetting it must be to still feel dissatisfied with the outcome. As the work was completed several years ago, we unfortunately haven’t been able to locate the original booking or records to review exactly what happened at the time. That said, we take concerns like yours seriously, and it’s never our intention for any customer to feel misled or taken advantage of. Our Christmas c... read more
I strongly recommend avoiding Reactive Plumbing. They severely overcharge for simple jobs and rely on inflated labour fees to make money. I was charged hundreds of dollars to replace a small part under my kitchen sink that costs less than $10 at Bunnings, and the “repair” actually made the leak worse. When I called them back, they refused to fix it under warranty, claiming the leak was coming from a different part. The original plumber should have replaced this part but failed to identify it as essential. I ended up buying t... read more
Frequently asked questions about Reactive Plumbing
How is Reactive Plumbing rated?
Reactive Plumbing has a 4.8 star rating with 516 reviews.
When is Reactive Plumbing open?
Reactive Plumbing is closed now. It will open tomorrow at 9:00 a.m.