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Franck Provost Sydney CBD Hair Salon
- Hair Salons
- Sydney, NSW
About this business
Location details
185 Macquarie Street, Sydney, NSW, 2000, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:30 p.m. | |
| Tue | 10:00 a.m. to 6:30 p.m. | |
| Wed | 10:00 a.m. to 8:30 p.m. | |
| Thu | 10:00 a.m. to 8:30 p.m. | |
| Fri | 10:00 a.m. to 6:30 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Very happy with my new haircut and received lots of compliments. Also loved the salon look and atmosphere, and the warm welcome and coffee! Thanks team, I'll be back :)
Business response:
Hi, Jean-francois. Thanks for taking the time to share your positive experience. We truly appreciate it!
Timely and professional apart from doing a great job on my hair.
Business response:
Hi, Paul. We are thrilled to learn that you had a positive experience with us!
I always leave my appointments satisfied but this time unfortunately not. I didn’t receive what I had asked for and booked. Also my hair was frizzy by the time I got home because of the styling. I do appreciate the work of the stylist and I believe they are very skilled but I had to go to another salon the following day to correct my hair which is disappointing.
— the blonde shampoo (or maybe conditioner) was left on too long and turned my hair purple/grey - the curls put in my hair were very poor. I already discussed this with the team on the day.
Loved everything about our 3 hour visit until I got a bill of over $800 which I was absolutely not expecting. We unfortunately won't be returning
Business response:
Dear Diana, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your services during your visit. However, we want to sincerely apologise for the missing of a prior quote, which understandably led to an unexpected bill. This is an essential part of our service, and I appreciate you highlighting this issue. We take your feedback seriously, and will ensure that it is communicated to our team to prevent similar situations in the future. As a gesture of our commitment to yo... read more
The haircolorist asked me to come first for consultation so she can run a strand test on my hair to check weather she will be able to achieve the ash blonde color for my hair but instead on the consultation day she said she can achieve the color I trusted her. But actually she didn't achieve the right color instead the top my head is gold yellowish instead of ash blonde. The top is worse as she wasn't patient enough. She didn't give the bleach enough time as the back and bottom hair are much better and closer to ash blonde n... read more
Business response:
Dear Natasha, Thank you for bringing this to our attention. We are truly sorry to hear about your experience and understand your frustration. Our manager will contact you soon to discuss this matter further. We appreciate your feedback and hope to have the opportunity to make things right. Thank you for your patience.
Maya was very lovely and the head massage was wonderful after a long day at work. I normally get a blwodry from Barry at the Chatswood salon who does a fantastic job, but it was not the same standard at the Macquarie store. Overall, a relaxing experience, but was a slightly disappointing blowdry.
Business response:
Hi Patria, Thank you for your feedback and kind words about Maya and the relaxing head massage. We're sorry to hear that your blowdry experience did not meet the high standard you're accustomed to from Barry at our Chatswood salon. We attempted to reach you on Saturday and again today to discuss your concerns further and have the opportunity to rectify this for you. Could you please call us back at your earliest convenience on (02) 7258 3847. We value your satisfaction and would like to ensure your next visit exceeds your e... read more
After paying nearly $220 I thought I was going to see a different result. Dave barely trimmed anything off my hair after I asked for the layers to be shorter so as to lift my hair up and have the layers slightly flicking out. Very disappointing as I feel like I haven't had a haircut. Thank you but I will not be returning.
Business response:
We apologize that you were not completely satisfied with your experience at our salon, Christine. We appreciate your feedback and we're sorry that we didn't meet your expectations. We would like the opportunity to make it right for you. Our salon manager will contact you tomorrow.
Frequently asked questions about Franck Provost Sydney CBD Hair Salon
How is Franck Provost Sydney CBD Hair Salon rated?
Franck Provost Sydney CBD Hair Salon has a 4.7 star rating with 566 reviews.
When is Franck Provost Sydney CBD Hair Salon open?
Franck Provost Sydney CBD Hair Salon is closed now. It will open at 9:00 a.m.