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Reactive Plumbing
- Plumbing
- Rouse Hill, NSW
About this business
Location details
G03 5 Money Close, Rouse Hill, NSW, 2155, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I contacted Reactive on Sunday night to make a booking for a blocked drain. Received confirmation within an hour and had Kyle arriving at our place Monday morning around 8. He cleared the drain and informed us that the pipe was damaged by tree roots. He recommended relining the pipe to avoid extensive excavation , should the pipe get damaged to the point where clearing was no longer possible. We accepted the quote and Kyle arrange to have the relining done the following day. Josh and Luke arrive on time to get the work done.... read more
Had Adam come out to help with a blocked drain. Great service & eager to help. Sorted everything out quickly without fuss, absolutely will use again!
Best Plumber In The Business Set price for Blocked Drains Cleared. Ask for Joel he did the job professionally...
Excellent Service Needed to fix a leak to the shower head wall connection and change over a shower head for a new one. Found these guys and requested their help. They responded quickly for appointment and no hassle in organising. Johan attended site and was friendly and professional. Great customer service provided by him and provided advice on all questions asked. Would recommend Reactive Plumbing and their team.
Business response:
Hey Jay, thanks a lot for your review for Johan and our team. We really appreciate your business. Thanks
Absolute scammers. They are salesmen and not plumbers. Will try to make you sign up for a monthly subscription, yes that’s right pay a Netflix monthly fee for nothing. The issue was a blocked drain. I paid $880 for nothing to be done except situation made worse. Afterwards water was leaking all over the cabinet because the plumber, I mean salesman, didn’t reconnect the pipes correctly. They used MY TOWELS to clean up!!! Yes they asked for towels to do THEIR job!!!! I had to throw the towels out afterwards. As such was left i... read more
Business response:
Hi Gerard, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and that you were left feeling this way. The level of service you've described is certainly not the standard we aim to provide, and we're disappointed to hear we didn't meet your expectations. We take concerns regarding workmanship, communication and customer experience seriously, and we'd welcome the opportunity to review what happened and discuss your concerns further. If you're willing, please contact us directly so ... read more
We had a tiny leak in our hot water system. The majority of the plumbers time was spent writing out our options … replacement options for a 50L HWS were between $4931-$5776, plus $1150 for the electrician. We had the same system replaced in our SA investment property for $1350 on a weekend! We chose to get the leak fixed which involved changing out the small section of pipe work affected - this was a staggering $770. I emailed a complaint to the company who had been my preferred supplier for our Gold Coast investment propert... read more
Business response:
Hi Jane, Thanks for taking the time to leave your feedback. We're sorry to hear you walked away feeling disappointed in the pricing. We know unexpected plumbing costs can be frustrating. Our team always aims to provide customers with the available options based on what they find on site, but we understand that our recommendations and pricing weren't what you were expecting. We appreciate you giving us the opportunity to assist and taking the time to share your experience. We wish you all the best moving forward.
Very difficult to review the experience, Rohan very well presented and seemed proffesional. 20 minutes to write up a quote that shocked me when presented. Yes i agreed as i promised my partner the tapware and fittings we supplied would change the leaking tap. Value for money from this upgrade was quiet frankly zero. $821 just to turn up and spend 40 minutes to complete the job is robbery. I have changed everything else with tapware myself and after thus back to it. If we spend $100 on a tool well ahead. I feel for Rohan if r... read more
Warning: deceptive business practices and exorbitant $880/hr fees! I had a blocked sewer drain and they organised to come out a few days later in business hours. They have a part on their website that states: "We charge by the job, not the hour, helping you to make an informed choice by knowing the full pricing of any work before we begin. Plus, no matter how long the job ends up taking you still only pay the quoted price, helping you save." The plumber came out, took a look and said he would try to plunge it which works in... read more
Business response:
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you were unhappy with the service. Hydro‑jetting is specialised equipment that requires specific training and is not part of standard plumbing work, which is why pricing for this service differs from general plumbing rates. As with all jobs, our technicians attend free of charge to assess the issue and provide a fixed price before any work begins, and we only proceed once we have the customer’s approval. We also want to clarify that we... read more
A couple of years ago I had this company put a new sink mixer in. I wanted a quality mixer the same as the one I already had which I paid over $300 + labour for about 20 years ago. The guy scrolled through all the options for me on his phone and I selected one which was $486. He said he would go and buy it and install it. He put it in and was gone before I had the chance to inspect the tap. He charged me over $600. I looked at the mixer and he had installed a really cheap $80 mixer instead of my good one. I phoned the compan... read more
Business response:
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve been left feeling this way, and we understand how upsetting it must be to still feel dissatisfied with the outcome. As the work was completed several years ago, we unfortunately haven’t been able to locate the original booking or records to review exactly what happened at the time. That said, we take concerns like yours seriously, and it’s never our intention for any customer to feel misled or taken advantage of. Our Christmas c... read more
Frequently asked questions about Reactive Plumbing
How is Reactive Plumbing rated?
Reactive Plumbing has a 4.8 star rating with 436 reviews.
When is Reactive Plumbing open?
Reactive Plumbing is closed now. It will open at 9:00 a.m.