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Marais QV
- Men's Clothing
- Melbourne, VIC
About this business
Location details
QV Melbourne, Swanston St,, Shop sw288/286, Melbourne, VIC, 3000, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 6:00 p.m. | |
| Tue | 11:00 a.m. to 6:00 p.m. | |
| Wed | 11:00 a.m. to 6:00 p.m. | |
| Thu | 11:00 a.m. to 6:00 p.m. | |
| Fri | 11:00 a.m. to 6:00 p.m. | |
| Sat | 11:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Recommended
Recommended
Recommended
Recommended
Worst service from head office I have ever received. I bought a pair of shoes, asked if I could send back to get another size, they said yes this one time they could. 10 days later, still no shoes have been sent back and no one hasn’t contacted me, I send an email asking about the shoes and they said they had a logistics error and the shoes that I was supposed to receive have been sold, I said can you send my other ones back or I will wait till next order- they didn’t reply to 5 of my emails for 2 weeks, I had to call the st... read more
They are terrible. They sold me an over sized medium Kenzo. Could be a counterfeit I don’t know for $480 and will not even agree to exchange it for a right size. Don’t even use these guys….. Worst online shopping experience ever
They don’t respond to emails I sent this month when I requested a bag return under warranty due to it always coming undone
purchased a card holder it broke cost me $380 when I approached the store ava in the Sydney Westfield store laughed at me was so rude and spoke Asian the whole time.. I'm not Asian... their system is down so could not find my receipt .I did not keep it as I paid cash and did not think my item would break..I also thought they would keep my record as all high end stores do! again not my fault their system is down. I have been given the run around and they won't even fix my item!!! givenchy Westfield is run by Asians not even ... read more
Business response:
Dear Michelle, We sincerely apologise for the frustration that you've been experiencing recently. We do would like to let you know that your feedback will surely assist us in making our customer services better, and we strive to provide our customers with the highest quality of services all the time. According to our customer service team’s explanation through emails, to help us route your product issue to the appropriate assistance and verify the transaction, we’d be grateful if you could provide us with the original rece... read more
Customer services
Frequently asked questions about Marais QV
How is Marais QV rated?
Marais QV has a 4 star rating with 117 reviews.
When is Marais QV open?
Marais QV is closed now. It will open at 11:00 a.m.