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Capital S.M.A.R.T Repairs Welshpool
- Auto Repair
- Welshpool, WA
About this business
Location details
12 Thorpe Cl, Welshpool, WA, 6106, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very happy with your service good job kept me informed every step great
Business response:
Hi, Michael. We appreciate the kind words and are glad we could provide you with a positive experience!
I'd had a previous no fault incident a couple of years ago and took my car to a high end repair shop. I was apprehensive having to go to SMART. However, I was impressed with their workshop. I parked in the undercover assessment bays. Kieran took me through the process and was easy to deal with. I was told to expect 8 days for the work to be carried out but they returned the car 2 days early. They did a great job on the car and also cleaned it for me. Very impressed and grateful for their service.
Business response:
Thank you for your 5-Star review. We're glad to know you had a positive experience with us. We're always looking to provide the best service possible. Your feedback is invaluable to our team!
Fast turn around. The repair looks fantastic. I was so impressed with the amazing service. The receptionists were wonderful, nothing was too much trouble. The assessor was fantastic. My car was assessed and before I left they were looking at the car in more detail in order to order the parts needed. I was kept up to date all the way through the repair. After 8 days my car was ready to be collected. I couldn’t have asked for a more helpful, friendly and professional group of people assisting us with our repair. Thank yo... read more
Business response:
Hi, Kathryn. Thanks for taking the time to share your positive experience. We truly appreciate it!
Very prompt assistance. Happy with result
Business response:
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community!
You did quite well. However, there was an issue detected which related to incorrect re-assembly of the bumper. This was rectified but it points to a gap in your quality control system. Such errors should be picked up by the services supplier, not the client. This indicates a lapse in the final inspection of your products
I was told my car was completed, when I arrived to collect the car I found that it was not completed. The painting was done but not the mechanical repairs. Just frustrating that this wasn't checked before I arrived to collect car.
Business response:
Hi Mark, We apologize for your frustration about your car's completion. Please contact us on (08) 6275 2822 to discuss. Regards, The Capital Smart Team
Repairs not completed, further damage occurred
Business response:
Thank you for taking the time to speak with our teams and the RCSL. We are pleased to hear that a resolution has been put in place to address the concerns. Should you need any further assistance, please don’t hesitate to reach out.
my bumper was done well but the tailgate was done poorly, you can still see where the metal was damaged. its only a small area so it should have been done properly, very disappointing!
Frequently asked questions about Capital S.M.A.R.T Repairs Welshpool
How is Capital S.M.A.R.T Repairs Welshpool rated?
Capital S.M.A.R.T Repairs Welshpool has a 4.4 star rating with 377 reviews.
When is Capital S.M.A.R.T Repairs Welshpool open?
Capital S.M.A.R.T Repairs Welshpool is closed now. It will open on Monday at 8:00 a.m.