Werribee Medicare Urgent Care

Arshpreet Dahiya 

on Google

a week ago

The behaviour of the staff here is appalling — there is a complete lack of basic manners and empathy when dealing with unwell patients. You cannot expect someone with a heart rate of 140bpm and chest pain to be “happy and chirpy.” I presented here recently due to a sudden onset of tachycardia with a history of SVT. Unfortunately, my experience was quite disappointing and distressing. Upon arrival, I was asked to complete a RAT test, which returned positive for COVID-19. When I informed the nurse, I was simply told to put on... read more

Leah Robinson 

on Google

6 days ago

I went to the urgent care clinic for a wound on my leg and was taken care of by Rose. She was incredibly caring, gentle, and professional the whole time. I had a pretty bad wound with some skin missing, and she took the time to carefully clean and stitch it up while keeping me calm. I just had it checked by my GP, and he said the stitching was excellent! I was quite nervous about scarring due to the condition of the wound, so hearing that the stitching was so clean that my scar will be minimal was such a relief. I’m extremel... read more

Urvi Sampat 

on Google

a month ago

We recently visited the clinic as my son got a splinter stuck on his finger. The lady at the reception, the nurse ( Sarah) and the doctor were super amazing and handled everything very patiently. The reception lady and the nurse were super friendly with my son and handled the everything with utmost care. I must say my experience was great and we felt we were in reliable hands. Thank you team for taking care of us and being so kind. 

Kelly Rainbow - Holland 

on Google

2 months ago

Attended today with my son, and from start to finish was good. My son had metal in his eye. we were seen and treated efficiently. Kristie on front desk was amazing, polite and efficient. Suma and her assistant were brilliant also, explaining the process and ensuring my son was treated well. Where there many people there yep! And we were still seen in a timely manner. When hospitals are at capacity, doctor appointments are filled, this area is a way to be seen and treated. 5 stars. 

Richmind Graeme 

on Google

2 months ago

I had the worst experience at this clinic while seeking treatment for my child’s fractured finger. From the start, the staff were uncooperative and dismissive. They initially refused to see us, insisting we go to a GP or hospital instead. Only after repeated requests did they agree to book an appointment. We waited over three hours, and all they did was apply a temporary bandage—because their X-ray facility wasn’t available. We were asked to return the next day for the X-ray, which we did. After the scan, the doctor told us... read more