Rouse Hill Town Medical & Dental Centre

Aura H 

on Google

2 weeks ago

I am extremely disappointed with the level of service and professionalism at this clinic. My GP made a mistake when processing my Mental Health Care Plan on 12 December 2024, entering it as a regular GP consult instead. This error caused issues when I attended my psychology session on 14 January 2025, as Medicare could not process the rebate. Since then, I have spent hours trying to resolve the issue, including: - Being on hold for 3 hours on 14 January, only to have my call disconnected. - Waiting over an hour on 15 Janua... read more

A Tilde 

on Google

3 months ago

I recommend NOT coming here. Used to be a good centre but it appears that change of management affected patient care. You can tell how the company manage and train (or lack of) their staff because it reflects on staff engagement with patients. You can tell they are not happy. So the experience is not great. Totally not the staff’s s fault. It’s just the environment and culture the company created it seems. 30/10/2024 Hi Owner. Thank you for the reply. Although I am sure you can find out from system record about the appoin... read more

johnny d 

on Google

2 weeks ago

IF you ever try calling this medical centre up, you’ll have to wait between 15-20 minutes minimum, I mean what are your staff doing? If you’re under staff at reception, have more on. The automated voice keeps saying 2 left in queue and 2 minutes waiting time. 10 min later and same message. Then once I get hold of reception and ask them to left a message to the doctor, NEVER gets passed on. 

Yvonne Close 

on Google

3 weeks ago

Have been visiting Rouse Hill Town Medical Centre now for around 7 years this year. Have either walked in to make an appointment or booked online. Rarely do i have to wait to long to be seen, as there is a large amount of doctor's available. Have been also able to have other services required -pathology and referrals. Highly recommended. 

HELEN Carter 

on Google

a month ago

The worst experience. I waited more than half an hour past my booked appointment time. The doctor was rude and condescending and kept telling me to listen when I asked her any questions. The most degrading and upsetting visit to any doctor and I am 67 years old. I burst into tears and left with the doctor calling after me to say you can't do that don't slam that door, I didn't. Dr Ajantha Ediriweera at Rouse Hill Town Medical & Dental Centre is to be avoided at all costs.