Rockingham Medical & Dental Centre

Robbie Strachan 

on Google

3 months ago

Came into Urgent care after ED said we’d be in for many hours of wait time. Was seen to about 15 minutes of arriving and cannot say enough about the service. I had gotten my ring stuck on my finger and after numerous attempts myself I decided getting it cut off was best. I unfortunately can’t remember her name but the nurse who tended to me was awesome. Professional, sweet, caring and just an absolute magician. She asked if she could try one time to get my ring off without having to cut it and I consented. Took maybe 3 minut... read more

Nadine shuh 

on Google

a month ago

Made a teleconsult appointment early this morning for 2:50 today. Called the surgery at 4:15 as I had not received the call from the GP. I was told that the Dr was off sick today and that the system should have never offered appointment times. Nobody else was able to assist this evening. Then told that the $117 prior approval fee would be refunded 'in a few days'. 

Zero by Zero 

on Google

3 weeks ago

A real scam, don't bother going this is Not an alternative to ED despite what they say on the website. Went there for a fall waited 2 hrs then told to go to ED for a scan. Waited in ED for 6 hrs after the scan was taken for Dr there to look at it. Finally walked out without the Dr seeing me. What sld of happened is for you to request the scan then ask us to return so you can view it not the ED Drs. Pretty basic so why didn't this HAPPEN. You are just double handling the patients and taking your " fee"! They billed Medicare t... read more

Samantha 

on Google

4 months ago

The reception service experience was unpleasant, strongly transactional, there was no care for patient /customer feel in the interaction. The doctor left early and we tried to phone you so you can wait to see that doctor you booked next week or you can see another doctor today. Upon asking the reception which number they phoned because no phone calls were received - her response I don’t know what number was dialled so you can tell me your number. I would expect the staff to be more alert and empathetic to a patient / custome... read more

E Mitch 

on Google

5 months ago

I waited for more than an hour to speak with your administrator at the nearby medical center, and I was appalled by the way they interacted with a fellow practice manager. When I commented on waitime " i got a yeah i know " The conversation was not only unprofessional, but it also failed to provide any assistance or solutions. This experience highlights a critical need for comprehensive staff training focused on effective communication skills and professional etiquette when engaging with colleagues. It is essential for foste... read more