Craigieburn Urgent Care Centre

Dolly Malhotra 

on Google

a week ago

NEGATIVE RATING We booked an appointment but were told by the ladies at reception there is no point of appointments as we go by who comes in first. The ladies were both of Indian decent are extremely unprofessional. When i asked what is the point of appointments they laughed and said we dont know. My child was in pain and we followed the rules by securing an appointment but this place was very very unprofessional and not helpful. Its sad as we were desperate we had to stay. The management should look at reviewing their meth... read more

Rachel Hillary 

on Google

a week ago

I presented to the Craigieburn Urgent Care Clinic under professional medical advice from the Virtual ED doctors, as my condition had significantly worsened. I had a pre-booked appointment and followed the proper steps to be seen. However, when I arrived and began explaining my symptoms to the receptionist — including that I had been bedridden and vomiting for five days — she cut me off, questioned why I was even there, and bluntly told me my illness “wasn’t urgent enough to be seen at the clinic.” Despite having an appointm... read more

Luke Scarpini 

on Google

5 days ago

Pretty shocking service. Presented with a heavy delayed concussion and what we know now as a broken jaw - explained all symptoms and how I was in a bad way. 2 hours of not been seen, told the girls at the desk I had to leave because I was dizzy and about to pass out and was met with a “okay no worries”. 

Rajani Kc 

on Google

3 months ago

Today, I went to see the doctor at around 5:40 because of ear pain, and they told me the waiting time was 1 and a half hours. I said okay, and after a while, one of the nurses in the clinic called me inside to check, and she said the waiting time was 2 hours from now on if any more urgent patients came in. I said okay again, and then around 7.45 o'clock, I kindly asked the same nurse who checked my ear earlier, and she was sitting at the reception desk. She again said it would be 2 more hours from now. I asked her why we had... read more

Rayanne 

on Google

2 months ago

I had a really positive experience at this urgent care clinic. All the staff were so kind, caring, and attentive to all. They made a stressful situation feel so much easier. I’m truly grateful for their compassion and professionalism!