Craigieburn Urgent Care Centre

Sam 

on Google

3 weeks ago

I understand it’s the holiday period, but calling this an “Urgent Care Clinic” while having only one doctor and making patients wait 4 hours is completely misleading and dangerous.I arrived with my friend who had a deep open cut there was a pool of blood, active bleeding, and genuine risk. Being told to “wait four hours” in that situation is unacceptable. Urgent means urgent, not “come back later and hope you don’t pass out.” If a clinic is understaffed, has only one doctor, or cannot handle emergencies, that information mus... read more

Joanne Seguna 

on Google

2 months ago

Fantastic care provided tonight by both nurses Vicki and Natarsha. We were there withing couple hours of closing but both were friendly and helpful although you could see they were busy and alot of patients waiting they made sure everyone was ok. First time visiting urgent care and was great to see what a great service is provided. Thank you again. 

Sarah Soyjaudah 

on Google

2 weeks ago

There is always a 3 hours wait - I fail to understand whats the point of it being an urgent care when doctors are not in and they have to wait for other GPs from next door instead of having a backup plan. High time to have more doctors since its the urgent care covering for Wallan, Donnybrook etc. I was about to collapse, but they said to go to an ED or so a different medicare centre. Someone after me that trouble breathing, they got the same response and we are now at a different centre 

Meena Ansari 

on Google

3 weeks ago

Probably okay for things like stitches and quick fix antibiotics, but NOT for assessments or triaging. A few weeks ago, I showed up here to be examined by the Dr for leg pains that I couldn't figure out the urgency of. GPs in the area didn't seem to have open spots and I just wanted an opinion on whether a presentation to the ED was necessary. The nurses took a urine sample and I was left waiting 4.5 hours to be seen by the Dr for I swear to God less than 2 minutes. It seemed like every patient that walked in, some with in... read more

Eslam A 

on Google

2 months ago

1. Everyone in waiting room can hear the reason for your visit. No patient privacy. 2. Longer wait time than what is shown on their wait estimate sheet. I waited 3 hours. 3. Dr Mohammad was not the slightest of intrested in caring for me as a patient. He had me out the door in less than 2 minutes for a animal bite. He was visibly upset that I even had questions regarding the care of my animal bite wound. It was a decent size. From what I could gather after he shoved me out his room and I was waiting in the wait area was that... read more