Phillip Medical & Dental Centre

A29 

on Google

2 weeks ago

We had a really disappointing experience with Dr Wallace today. I’d booked an appointment for my baby at 2:15 pm, but ended up waiting for an hour and 15 minutes. I was there with my Mum, and after an hour she went up to the reception to ask how much longer it might be - mainly because we were sitting down the side corridor and I was worried we might have missed them calling my daughter’s name. What Dr Wallace didn’t realise was that I was sitting directly opposite her open office and could clearly hear her say to staff, “... read more

Mel 

on Google

a week ago

I've been going to the clinic for years and never had any major issues. Infact the doctors are always nice and helpful. However, I had a very unprofessional experience with a receptionist today who couldn't explain why I was charged for a teleconsult when the doctor sent a bulk billing consent form. The receptionist was so rude and hung up on me when she couldn't provide an answer 

Charlotte Reynolds 

on Google

a month ago

Frustrating experience trying to access my blood test results. I was initially told the doctor would call me so I waited all week, but never received a call. When I followed up with reception, they mentioned I might need to pay to receive the results over the phone, which I was happy to do. I was again told to keep my phone close as the doctor would be calling that day. Unfortunately, no one contacted me. It’s now been three weeks, and I still haven’t heard anything. Very disappointing and poorly managed communication. 

Tashi Norbu 

on Google

a month ago

Me and my family have been visiting this clinic for a while now. Really helpful GPs but the Nepalese woman at the reception today was very rude and unprofessional. I had an appointment today but the receptionist told me that my GP was behind schedule so she decided to book me with another doctor without even asking me. I politely responded that I would rather wait for my doctor. I was shocked by her response “Don’t blame me if you have to wait too long!”… Shouldn’t her response as a receptionist be something like “ Your doc... read more

Alice Kong 

on Google

2 months ago

It was a very disappointing experience. I had an appointment with Dr. Lynnette Wallace at 12:45 and checked in ten minutes early. I waited outside for 44 minutes, but no one called me. Since I had to return to work in the afternoon, I asked the receptionist when I would be able to see the doctor（The two receptionist are polite)The receptionist told me that the doctor would return at 2:00! I ended up canceling the appointment. Why would the doctor go out during a scheduled appointment? Or, if they knew they would be unavailab... read more