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Moonee Ponds Medical & Dental Centre
- Medical Centers
- Moonee Ponds, VIC
About this business
Location details
34/46 Holmes Rd, Moonee Ponds, VIC, 3039, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Booked in to see Dr. Neil Read specifically as the website said he was lgbtqia safe doctor. Drove an hour to see him only to have issues at the medial centre parking. He refused to see my very sick child because we were 3 minutes late. Tell me have you Never made a patient wait well over their booked time? The world is round Neil I hope you will find yourself in our situation one day. Doesn’t cost to be kind Neil. No one books appointments to see a doctor for fun. You are too busy being keeper of punctuality that you forg... read more
GP told me she doesn’t see a lot of infants with mine’s particular issue (which is very common) even though she lists pediatrics as an area of special interest. She also kept emphasizing 10min for each visit and I pretty much got kicked out. Look I’m here to get my issues resolved and looking for trusted advice (which I also didn’t trust and went to ask for a second opinion which differed), not to keep an eye on the clock. Reminds me of the US where some clinics are taken over by private equity and doctors have lost their s... read more
A few things or observations. Car parking. Although you have a fantastic car park for patients spaces are very limited. Is there anything you can do to make more available? I think over half are allocated to staff?? Also not sure what the solution is for the car park if you don’t have your phone? Fees. Taking a preauth is not a great experience. I understand that you’re doing that due to people not paying. That’s difficult to manage for sure. I’m still not convinced preauth is the best customer experience to av... read more
I would like to provide feedback regarding our experience with one of the nurses in the treatment room, who appeared to be in her 40s. Unfortunately, her approach felt quite rude and unwelcoming. She did not speak to us politely and seemed irritated throughout the interaction, which made us feel uncomfortable and distressed. As patients seeking medical care, we expected a more compassionate and respectful approach. Instead, it felt as though we were treated like strangers rather than patients needing assistance. A kinder a... read more
Amazing clinic, very busy and great armosphere. First time visit. I really like my new doctor Dr. Katie Stout. Also front desk staff were super friendly and helpful.
Frequently asked questions about Moonee Ponds Medical & Dental Centre
How is Moonee Ponds Medical & Dental Centre rated?
Moonee Ponds Medical & Dental Centre has a 4.1 star rating with 1,590 reviews.
When is Moonee Ponds Medical & Dental Centre open?
Moonee Ponds Medical & Dental Centre is open now. It will close at 8:00 p.m.