MARAIS Women's

Jacqueline Keene 

on Google

a month ago

Very rude staff that look at your up and down like you have no money. I was willing to go in and have a look around, but was refused service and had to call up to make an appt. There are plenty of lovely other high quality brands out there with nicer staff, so spent your money elsewhere and you will be more happy. 

van nguyen 

on Google

2 months ago

I am extremely disappointed and frustrated with such dishonest business practices. I placed an order for 3 items (Order No. 124513), but only received 2. When I called, they told me to “wait a few more days.” I patiently waited, only to later receive an email saying the remaining item was out of stock. Instead of apologizing and issuing a refund, they pushed me to choose from a list of more expensive products and then demanded I pay an outrageous price difference. How is this not an act of cheating customers? Everyone, ple... read more

Jodie Phung 

on Google

3 months ago

I purchased a jacket on sale, only to see it reduced by a further $500 within 24 hours. I spent two weeks in back-and-forth emails with their customer service team, trying to get the difference refunded. In the end, I was told—essentially—that it was just bad luck. They will not assist you in-store; all issues must go through their customer care team, which has proven to be a slow and disappointing process. Fair and consistent pricing would be appreciated, and a $500 price drop within a day of purchase—on a brand-new, unopen... read more

Bella Bình 

on Google

8 months ago

The clothes are beautiful, and the customer service is top-notch. Ray, one of the staff members, was incredibly helpful—genuine, kind, and attentive. He made the shopping experience smooth and enjoyable. Highly recommend! 💖 

Javy Vicente 

on Google

4 months ago

The service at Marais on Bourke St is top-notch. Ray helped me find the perfect sunglasses, but the outstanding experience really began with the lady who first assisted me and Gabby, who expertly handled the stock transfer from the warehouse. Their teamwork is what makes this store so great. If you're ever at Marais, be sure to ask for Ray! He's fantastic. They have a great selection of branded bags, sunglasses, and accessories, so you'll be sure to find something you love.