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Eureka Medical & Dental Centre
- Medical Centers
- Ballarat Central, VIC
About this business
Eureka Medical & Dental Centre Welcome to the Eureka Medical & Dental Centre. Quality healthcare in Ballarat when you need us most. We offer Mixed Billing to you and your family and we’re open 365 days a year.
Location details
14 Albert St, Ballarat Central, VIC, 3350, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 5:30 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 8:00 a.m. to 6:00 p.m. |
The doctor is good, the place is great. The reception staff can be rude and you will need to give your address and phone number for everybody to hear when you check in for an appointment, even though you were there a month ago. Reception is way too busy too. Nobody gets checked in quickly, especially when they want your Medicare card that's already on file and for you to say all of your contact details each time. "Nothing has changed" is not an acceptable answer.
We won’t be returning to this clinic after our latest experience. We waited over forty minutes for a booked appointment (at 10.40am) and then were questioned by the doctor as to why we wanted our two year old to have a second chickenpox vaccine when it wasn’t on the immunisation schedule. The government recommends all children to have two chickenpox vaccines but only funds one of those and leaves it up to parents to chose whether to pay for another. However the doctor was discouraging with her questioning and left us waiting... read more
I booked a first appointment for a young person. Dr Lopez was friendly, methodical, diligent and a fantastic a communicator. The practice is clean and there is ample seating. The reason that I'm giving four stars, is because reception staff are quite rude and unwelcoming.
The staff behind the desk really need to just take a little time to be patient. Just witnessed a mid sixties guy, with poor hearing, get snapped at, because he didn't answer the rapid-fire questions, uttered from behind a perspex screen , from a sitting position, by a mid twenties person, quickly enough. Pull your head in. Your job involves customer interaction. Suck it up. EDIT....it's obvious that your response is auto generated.And that you really do not care. I'll politely speak my mind to the rude staff member next time... read more
The doctor was lovely. Reception was slow and rude. When i tried to call the clinic to change appointment (could not use the app) the phone just rang out. Update. I was impressed that the practice followed up my review and discussed my concerns with me respectfully. I was confident that I was understood and my concerns would be incorporated into future reception training.
Frequently asked questions about Eureka Medical & Dental Centre
How is Eureka Medical & Dental Centre rated?
Eureka Medical & Dental Centre has a 4.8 star rating with 712 reviews.
When is Eureka Medical & Dental Centre open?
Eureka Medical & Dental Centre is open now. It will close at 6:00 p.m.