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Estia Health Hervey Bay
- Assisted Living Facilities
- Urraween, QLD
About this business
Location details
6-8 Medical Place, Urraween, QLD, 4655, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My Dad spent the last three months of his life at Estia Hervey Bay. From the first contact I had with Estia I was impressed with the care and compassion shown not just towards my Dad, but also towards my mum who was his carer. I found all the staff to be friendly, polite and respectful. My dad was very challenging and very feisty right to the end, and the staff were very patient and compassionate towards him. The communication from Estia Hervey Bay was very good and we were kept well informed about Dad. Whenever I had q... read more
All that glitters is definitely not gold. The first star was for the activities hands down great work, the second star was the reception girls and other caring staff unknown, the third star was how beautiful it looked inside, very nice. But if you don't want to have any interest in how your family member is going than this is the place to just dump and run. Don't ask questions and don't expect results quickly for what you have asked for and definitely don't question the nurses authority over your family members rights in the... read more
Lack of communication between staff in the dementia ward. My Dad was just placed in bed or a wheelchair because that was easier rather than letting him walk. As a result his muscle strength was deteriorating so he was removed after only 2 weeks of his 3 week stay. He is now getting his strength back in his legs. I did advise staff on numerous occasions when visiting that he can walk, slowly but very capable, they weren't aware even though the information was in his file.
My parents moved into this beautiful facility almost 5 years ago as it’s first residents, both aged 95 at the time. The caring staff looked after them in adjoining rooms until deteriorating health separated them and my father passed away a year ago. Increasing dementia has meant Mum has needed special care in the locked section where the Staff have provided wonderful , kind care. Her recent 100th birthday was made a very memorable occasion with a party room supplied for reduced family attendance due to Covid restrictions - D... read more
Has improved alot over the last 2 weeks. Staff are alot happier the residents are smiling. The future of Estia Health is looking great.
Frequently asked questions about Estia Health Hervey Bay
How is Estia Health Hervey Bay rated?
Estia Health Hervey Bay has a 4.4 star rating with 49 reviews.
When is Estia Health Hervey Bay open?
Estia Health Hervey Bay is closed now. It will open tomorrow at 9:00 a.m.