Epping Plaza Medical & Dental Centre

Sal 

on Google

6 days ago

Incompetent to say the least! First doctor gave me the wrong medication despite my telling her what the issue was..she obviously wasn't listening to me. Waited almost an hour to be seen for 5mins. Had to wait almost a month to see a different female doctor. She at least listened and gave me the correct medication but again..a long wait for a 5min consultation. I booked a follow up telehealth call for results and to let her know if the medication had worked..(it had but only minutely) I was supposed to get a call between 10am... read more

Sara Stoj 

on Google

a month ago

I have been waiting for my test results for over a week now and throughout this process, I have encountered nothing but rudeness and inconsiderate behavior from the reception staff. As someone with a medical condition that prevents me from going to the center in person, their lack of understanding and empathy has been extremely disheartening. To add to this, when I did book in to go in person last week, I waited over 2 hours to be called in. My appointment was at 2:10 I got called in just after 4Pm! 

Brandon Flannery 

on Google

a month ago

By far one of the worst clinics I've been to. Calling up and being on hold results in you practically never getting picked up and spoken too before the call simply cuts you off and tells you to make an appointment on the app or website, which never helps since it tells you to call the phone number anyway. The staff behind the counter know nothing about what they're doing, then argue with you and get information wrong when it's the simplest thing. They're also rude. There's one older lady with blonde hair that's great, but ... read more

Diem Polimeni 

on Google

2 months ago

Front desk staff are incompetent and rude. Booked doctors appointments at 3.10pm for my daughter to be seen at 5pm. Lady at reception told us where to sit exactly knowing which doctor we were seeing his consulting room was on the other side room 10 we could not hear him call out my daughters name. Doctor came out called our name out once we thought we heard it sitting on the far end (advised by staff) then I noticed the next patient got called so we missed our appointment. Had to check in with reception staff again to make s... read more

Campbell Gauld 

on Google

3 weeks ago

As appointment was booked for 08:50, was a private appointment (any appointment before 09:00 is)I have to pay, fair enough. Hadn’t been seen after hour and 15 mins waiting, ask reception what’s going on to be told ‘you’re next’. Doctor then tells me when I eventually get seen after hour and a half of waiting that ‘they didn’t put you in the queue’. Then they charge me and receptionist tells me that the doctor requested not to see me until later? If the doctor essentially changed my appointment time to after 09:00 I still sho... read more