Epping Plaza Medical & Dental Centre

Suman Kandel 

on Google

a week ago

I’m honestly sick of this medical centre. Doesn’t matter how you book your appointment, online, over the phone or even in person, it’s never on time. You book for 11:30am? Don’t bother showing up before 12:30 because you’ll just be sitting there wasting your time. This place has no idea how to manage bookings or run a proper clinic. Me and my wife have been visiting this GP clinic since we moved to this area & we’ve given it more than enough chances. Most of the GPs here rush through everything like they’re trying to break ... read more

Paul Ammoun 

on Google

a month ago

I would give no stars if I could. I presented to Dr Vinay Timothy with severe abdominal pain and a serious infection. I waited for nearly 2 hours after my appointment time to see him. He didn’t take my temperature. He didn’t examine my abdomen. He simply referred me to their in house clinic to obtain an urgent Ultrasound. Their in house clinic was fully booked and despite the matter being labeled as urgent on the referral they had no interest in doing it an informed me that the next available time was the day after the next ... read more

Roxanne Topina 

on Google

2 weeks ago

I booked my first appointment with Dr. Vinay and arrived 15 minutes early. The receptionist informed me that the doctor hadn’t arrived yet. I ended up waiting for 30 minutes with my sick toddler in my arms, with no update on when the doctor would arrive or how much longer we would have to wait. I am extremely angry and frustrated. It shows a lack of respect and professionalism that the doctor didn’t even have the decency to notify us about the delay. How often does this happen? 

Danielle Fancellu 

on Google

2 weeks ago

Consistent poor customer service provided by reception staff. After being told my wait would not be long, I waited an hour and 20 mins. Appointment was at 2:20 and I saw the doctor at 3:40. The doctor then said that she was running an hour behind all day. On multiple occasions I’ve experienced poor, passive aggressive and unhelpful service. 

Jenine Stabler 

on Google

5 months ago

All staff here (administration, and medical) have always been professional, friendly, courteous and caring. I have overheard (whilst waiting in the reception area) some patients demonstrating quite aggressive and loud language. Your receptionists' responses have been very calm. Well done! I personally don't think I could tolerate this. It is never OK. In regard to the medical experience, thank you, the consultations and caring nature are always a welcome relief. Congratulations to all in this busy clinic.