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Darebin Trade Services
- Plumbing
- Thomastown, VIC
About this business
Location details
265 Holt Parade, Thomastown, VIC, 3074, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Either scammers or not knowledgeable Was quoted to have hot water unit replaced for $1500 after being charged a callout fee of $150. Called a second plumber for a second option (who didn't even charge a callout fee) and fixed the problem in 10 minutes.
Business response:
Hi Quan you forgot to mention in your review that the call out fee was taken off your new installation price and that we said we could fix your unit but for the age and deterioration evident in your unit we would strongly advise changing it over. In regards to the second plumber im assuming he enjoys working for free and has no overheads what so ever.
DISHONEST I was told on the phone when I made a booking for our evaporative cooling to be serviced that the cost would be $155 however the technician charged $260 just to wash the filter. This price is higher than anyone in Melbourne and it seemed sneaky to charge a lot more than we were told on the phone.
Business response:
Hi Nino Im sorry you feel this way but you may have misunderstood the office staff at the time of booking, as they mention to all that the $155 is a call out fee that includes the first 15 minutes then you are charged for the time afterwards. Servicing includes washing all the filters, washing out the sump, pulling all components apart and cleaning, inspections on all seals. Wiping down all internal walls of the unit, checking and adjusting the motor and amps etc etc. we are sorry that we could not meet your expectations and... read more
Horrible scammers, DON'T TRUST them! If i could give them zero stars, i would. Lying, two-faced company. The technicians came three times, every time charging something different. I feel i have been scammed by these untrustworthy people who are looking to make a quick buck off families whose heating needs fixing. Please DON'T CALL them unless you want to get scammed, learn from my mistakes!
ZERO care factor for customers Had a brand new heater installed Apr 17 stuffed up within the week and have still waiting for parts and were in July.... No one knows what's going and they keep saying they will get back to me but no avail, i had to call them every day, person on the phone is horrible and don't care that we are left without a heater for over a week and they expect us to wait!!!! Definitely to steer clear!
Customer Service that puts new meaning to woeful Rang up to enquire about a gas cooktop and electric oven installation and pretty much given the brush off immediately. They advised they couldn't help without even advising a price for the gas cooktop installation. I've since read some reviews and even those poor reviews are flattering.
Business response:
Hi Leigh our office staff made it quite clear to you that we do not supply cooktops or electric ovens as our buying power is not strong in this field and customers can save more money by gettign the unit themselves. We did suggest that you go to a Good Guys, Harvey Norman etc, pick a unit and we would be happy to install for you. We dont understand how this is so offensive to you.
Terrible customer service Have had them out four times to fix the same problem with our heating. The person I spoke to on the phone was horrible! No customer service skills and did not understand the urgency of my call as the error was due to their own technicians fault (not completing the job completely before leaving). Our heating was purchased through another company who sub contracts to darebin gas. Would not recommend their services as they have no urgency to act! Had to wait over 8 days to have my heating fixed and I m... read more
Rude and expensive Installer was rude. Charged for more time than was there. Have needed to call them out every year to fix the same problem (3 years consecutively). Never again will I use Darebin Gas.
Over charging What a rip off! $290 for a part (PTV for water heater) that retails for $90 and 15 mins of work. Avoid these con artists. You guys think your worth $800 per hour labour? What a joke.
Poor Customer Service - Not Upfront On Payment Terms Over the years I have used Darebin Gas for various jobs. Most recently they installed a new storage hot water system for me. I have no issues with the work they did, however, I was unhappy that they were not upfront with the terms and conditions attached to the payment which meant that I was left paying their credit card surcharge rather than paying in cash (bank transfer) which was my expressed preference. When I complained I was told that they would only refund the credi... read more
Frequently asked questions about Darebin Trade Services
How is Darebin Trade Services rated?
Darebin Trade Services has a 4.6 star rating with 1,135 reviews.
When is Darebin Trade Services open?
Darebin Trade Services is closed now. It will open at 8:00 a.m.