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Darebin Trade Services
- Plumbing
- Thomastown, VIC
About this business
Location details
265 Holt Parade, Thomastown, VIC, 3074, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
LOST MY BUSINESS Called Darebin Gas three weeks ago for a clicking heater controller. Was told there was nothing wrong with the controller, i would be wasting my money changing it and that it was normal for it to click. I advised that the clicking noise was much louder than winter last year and that it should not click 6 times in 5 minutes BUT it was not happening all the time. The technical said call us back if you still want to have it changed and that it won’t take long. On booking I was informed about the call out fee of... read more
Business response:
Hi This is very unusual that we would try and charge another callout fee as you are definitely under our 3 month warranty period. I do apologize for this happening to you. If you would like we are happy to re attend at no cost to have your thermostat issue addressed. You are more than welcome to speak with me on the phone so we can smooth out any issues. Thank you for bringing this to our attention James B (Director) 9463 1555
Very bad & poor experience, exhorbitant costs --never ever use them If I can give darebin gas less than 1 star I would gladly do so. They do not even deserve a 1 star from me. I booked them to look at my breeze air evaporative cooling unit as it was not working. Their technitian [name removed] came at 12.05 pm & was on our roof for not more than 32 mins. Because I timed him. Yet he charged us for a total block of 45 mins. (15+15+15) altogether, because he includes the time taken in preparing his bill, doing his calculations,... read more
Business response:
Hi Khurshid I am sorry you feel this way about us, we take pride in the way we have serviced Melbourne for 30 years and strongly believe customer service to be one of our many strengths. On the initial booking all customers are made aware of our service call which includes the first 15 minutes then our block rates afterwards. At this point you agreed to our charges. Our rate of $35 per 15 minutes is paying for the expertise and specialized knowledge to have your air conditioner repaired within 30 minutes which may have taken... read more
Poor servicing I booked a service for my evap cooler with Darebin Gas. When booking I stated that it was noisy on low settings. After the service the tech told me the reason the cooler was noisy was due to its age and the parts not working as smoothly as they once did. The next day after the service I went on the roof to inspect the cooler as it was still very noisy. I found the issue was the fan was rubbing against its cowling. On closer inspection I noticed the drum fan had shifted along its axle. When I realigned it there... read more
Business response:
Hi Nick I am sorry to hear that you have had this issue with our services. We do take pride in what we believe to be above standard customer service as we have been providing service for over 30 years. As advised by our office staff we would have been more than happy to re attend your home at no extra cost and take another look at your cooler as your still even now under our 90 day service warranty. please dont hesitate to contact us if you do have further issues and I will do my best to attend to your needs.
Incredibly poor service and product - DO NOT USE DAREBIN GAS Darebin Gas came out to replace our ducts (for $600) and two months later we were faced with the same problem (collapsed ducts). They came out again and said this time it was due to cats damaging the ducts and wanted to charge an extra $300. I had a second opinion who advised it was simply because the ducts are of poor quality and therefore collapsed again. The technician (SHANNON) who came out the second time was rude and did not care. He simply referred me to man... read more
Business response:
Hi, we are sorry to hear of your situation but in the unfortunate occurrence where you have had damage to new ductwork due to a cat sitting on the duct (which is very common during the cooler months, as they seek warmth under homes). Our technician that attended had mentioned to me that you were disgruntled about the situation we did try to explain that it was not of the fault of installation or the product, so we don't believe we should have to pay for your vermin issue. The ductwork is covered under a 12 month manufacturer... read more
Poor service/high cost/no positive outcome Technician attended & advised of SIMPLE fix to our problem AFTER having spent sufficient time on the job to then charge the next increment. I would have hoped experienced technicians to look for the quick/common troubleshooting first, not last to keep householder costs to a minimum. Recommended replacing batts, but not the unit (older unit). Batts replaced and problem reoccurred very soon after - now told major part/cost or replace unit. Also told that everything was fine on last vi... read more
Business response:
Hi Pam we are sorry to hear you were not satisfied with our service, but after reading your complaint numerous times I am finding it hard to acknowledge the actual complaint. Are you dissatisfied with the time it took to diagnose the appliance? Or that you may have had multiple issues at your property causing the appliance to not work at full efficiency? Our technicians are highly trained and extremely knowledgeable and do strive to complete the job as quickly as possible, but sometimes it can take time and even multiple goe... read more
Darebin Gas take advantage When I called Breezair to find someone to repair my Evaporative Cooler it went automatically to Darebingas. This is a monopoly!! They serviced and did minor repairs my cooler on 4/1/18 and charged $889, $13 was for credit card charge. It is now just over a year since and my cooler has the same problem. They will not come out and assess if it is the same issue and could be a manufacturers fault and refuse to take any responsibility for the work. They take advantage of being directly referred by Bree... read more
Business response:
Hi Marilyn Your call came directly to our office because we are the warranty and service agent for Breezair, it is not a monopoly as we are a private company and you could have chosen to use anyone else, but run the risk of them not knowing the appliance as well as we do therefore paying higher rates for time and parts. I have never heard of a situation where we would not attend if the issue is the same, in fact we would have been happy to re attend and assess the issue and if it were the same issue or a manufacturers, I per... read more
NOT outstanding service. Two men came; they went up on the roof for 2 minutes (If that). Came down said unit will eventually need a new motor and pads; gave me a quote of over $1000.0, charged me almost $280.00 and left. Easiest money earned in 2 minutes! They didn't service the unit. In fact, not sure if in the 2 minutes they even "looked" at the unit. Do GP's say:- "you will eventually die" and so do not treat you now?
Business response:
Hi very disappointed. If two men had attended your property, this would mean that your home is a double story which by OHS requirements means we need to make the site safe before commencing works. So to say we were there for barely 2 minutes is quite hard to understand. It is quite hard to diagnose a cooler in 2 minutes but from my understanding you had a faulty motor which was on the way out and your filters were heavily deteriorated due to lack of servicing in the past. Our technicians are under strict instructions to alwa... read more
Don’t use Darebin Gas - not reliable - unprofessional - over charge - no service The worst plumbing experience I ever had! My hot water system not work, no hot water. I get on to Darebin Gas and sent a guy to come and quoted $400 to fix my hot water system, been told it’s fixed and water boil again, hot water should be ready in 1/2 hr, so the guy left. I waited more than an hour there is no hot water, i check the tank, it has stopped boiling, I called the guy told him no hot water can he come back fix it again, I was shock t... read more
Business response:
Hi Cindy I am sorry that you were not satisfied with Darebin Gas, but you have forgotten to mention in your review that the original hot water service you had was a Dux Solar system. A unit that contains many complex and costly parts. Please take the time to do a product review on Dux then it will make sense as to what our technician was trying desperately to explain to you. In your case on the first occasion your thermostat had failed, this was replaced and was operating when we left. A known fault with this Dux unit is tha... read more
Three call outs, gas heater still not fixed Don't waste your time with this company. Our heater wasn't pushing out hot air and we called Darebin Gas. Each time he came out (3 times and 3 call out fees) the serviceman says 'it should be fine now', and doesn't explain what he fixed or what the issue was. He doesn't wait to see if it actually heats up the house and says gives us a call if it's not working and we can come out... I would've thought you would fix it before you leave. Avoid at all costs.
Business response:
Hi we have never charged a customer a second call out fee let alone a third if the original issue is still occurring. If you could please send me a copy of all your invoices and i would be happy to go over them with you.
Frequently asked questions about Darebin Trade Services
How is Darebin Trade Services rated?
Darebin Trade Services has a 4.6 star rating with 1,135 reviews.
When is Darebin Trade Services open?
Darebin Trade Services is closed now. It will open at 8:00 a.m.