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Darebin Trade Services
- Plumbing
- Thomastown, VIC
About this business
Location details
265 Holt Parade, Thomastown, VIC, 3074, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
No proplems Everytime i call these people there quick to come out so i decided to get new ducted heating unit from them and worked great for 2 days, rang them and they were straight out to fix problem couldn't be happier, will use again without hesitation
Good service Got Darebin Gas out last week to fix my mums heater. So far so good..and mum said the young chap who came out was lovely so bonus!
Quick service and job completed in a timely manner but My wife felt that the “aggressive” approach to requesting payment was a bit over the top. “We are not leaving until you pay” was the 1st request for payment after completing the job. They didn’t give my wife even 1 minute to grab her phone to transfer the money. She felt intimidated being home alone with the kids. Also, the initial quote price increased $30 after the job was done which was a bit disconcerting.
Business response:
Hi Stuart, Thank you for your feedback. We’re pleased to hear the work was completed promptly, though we’d like to clarify a couple of points. Our policy is to always provide clear communication on pricing, and we don’t appear to have record of a formal quote being issued prior to this job. Unsure how this has occurred and we are sorry that you feel we have fallen short of the mark here. As for payment, our standard process is to finalise payment upon completion of the job, and our team is instructed to request this politely... read more
Air-conditioning fault that was at the worst possible time 38 degrees several days in a row.
Business response:
Hi Tony, Thank you for acknowledging our commitment to addressing jobs promptly. We truly appreciate your feedback. Thanks, The Darebin Team
Terrible. They put broken unit as a brand new and refussed to change it. Gaz heater purchesed, Darrebin gas refused to change the mahcine, still in warranty. Since 2019 till know i have to call them for fix the machine. Call them many times wait a couple of days in cold winter to fux the heater.
Business response:
Hi Selda. As mentioned to you numerous times we did not install your heater. Your builder had their installer put it in for you. We are the warranty agent for the manufacturer of the heater. The issue is not with the heater but the installation itself. Please refer back to our previous discussions on this matter.
No experience and lazy Never put the screws back on the lid of my external heater, technicians were rude, install was messy. Much better companies out there stay away. My gas line was also kinked
Business response:
Hi Jturn I am trying to locate your job, could you please contact our office as we would never leave an install messy, screws off a lid or be rude to a customer. We would much rather have this resolved and ensure all customers are satisfied.
Dont buy from this company Evaporative Cooler and Ducted Heater pretend service. I would not expect your service person to say that they sat in their van for 45 minutes shuffling papers. Of course they would say they inspected the unit, when they did not. I built my home so I know exactly how old my ducted heating system is - certainly not 30 years old, it was a vacant block of land way back then, but it makes you feel better to write that, I wouldn't expect anything. else. BUYERS AND LOOKING FOR SERVICE - BEWARE
Business response:
Hi Kim There was no service under taken at all, so we're unsure how it was a pretend service. Your faulty appliances were diagnosed and you didnt like the proposed solutions provided for both your heater and evap cooler. There isn't much more to it than that. As mentioned we had only charged the call out fee, not for any time spent as we felt it only fair due to the fact you did not allow us to repair the cooler and as you were made aware the heaters faulty component is no longer available.
Rude service While we had our heater repaired in good time, the service tech was just plain rude and clearly didn't want to be there. I will not go to these guys again as I would prefer to pay more or wait longer for some manners.
Business response:
Hi Steven we are sorry that you were not satisfied with our service, our technicians are normally very happy, cheerful people so to hear this is a surprise. Under normal circumstances I would say this is not acceptable but in the current environment, our technicians are under extreme levels of stress and it has been taking its toll on their physical and mental health. Please bare in mind our guys are out there risking their health and family members health to ensure all our customers are kept comfortable during winter. We do... read more
"Would Not Recommend Darebin Gas To Anybody" - They Don't Even Deserve 1 Star. Very Disappointing Experience with Darebin Gas After paying Darebin Gas to carry out a repair and fully service our Air Conditioning Unit, we noticed that the Unit kept on making a loud shuddering and banging noise every time we would switch it on. I promptly informed Darebin Gas about this issue and they advised somebody would call me back, but they never did. When I recontacted them again about the same issue, I was informed that the Manager,[na... read more
Business response:
Hi Fiona We would like to inform you that we will be seeking legal advice and intend on filing for defamation as we have proven that your claims are false.
Frequently asked questions about Darebin Trade Services
How is Darebin Trade Services rated?
Darebin Trade Services has a 4.6 star rating with 1,135 reviews.
When is Darebin Trade Services open?
Darebin Trade Services is closed now. It will open at 8:00 a.m.