Craigieburn Urgent Care Centre

Madinah Watkin 

on Google

a month ago

I took my husband to this clinic around 6pm Sat 24Jan. He was in agony and felt like he was about to die. I completed the on line booking form and found it would not upload to their system. The clinic was busy yet one reception took over the registration process and the other did his vitals. They worked out super fast what needed to be done and slotted him in after the next patient. Both nurses were respectful, very kind and very efficient, the doctor was the same and dealt with the issue quickly. My husband left the c... read more

Hemant Kumar 

on Google

a week ago

I would like to raise a concern regarding my recent experience with the front desk staff. When I asked a specific question about my medication, the staff member was unable to provide a clear answer. Instead of addressing my question directly, she repeatedly explained the care plan to me, which I already have and can read myself. My concern was specifically about my medication, and I was seeking clear and direct communication. 

Joanne Seguna 

on Google

3 months ago

Fantastic care provided tonight by both nurses Vicki and Natarsha. We were there withing couple hours of closing but both were friendly and helpful although you could see they were busy and alot of patients waiting they made sure everyone was ok. First time visiting urgent care and was great to see what a great service is provided. Thank you again. 

Sal CL 

on Google

5 months ago

I can’t thank the team enough for the amazing care they gave my son today. From the moment we walked in, everyone was so kind, patient and understanding. They made my son feel comfortable and reassured, which meant so much to me as a parent. The staff took their time to explain everything clearly and treated my son with such care and compassion. We are so grateful for the wonderful service and highly recommend this centre to anyone in need of urgent care. Special thanks to the receptionist Pat, Nurses Ash & Terry, and Dr Rab... read more

Sam 

on Google

2 months ago

I understand it’s the holiday period, but calling this an “Urgent Care Clinic” while having only one doctor and making patients wait 4 hours is completely misleading and dangerous.I arrived with my friend who had a deep open cut there was a pool of blood, active bleeding, and genuine risk. Being told to “wait four hours” in that situation is unacceptable. Urgent means urgent, not “come back later and hope you don’t pass out.” If a clinic is understaffed, has only one doctor, or cannot handle emergencies, that information mus... read more