Craigieburn Medical & Dental Centre

Eleanor New 

on Google

a month ago

Rachel (Dr Yiran Zheng) is wonderful she has been my dentist for years now. 10/10 team. Rachel takes time to get to know the kids and put cartoons on for the them to make sure they’re comfortable and enjoy the experience. Thanks guys :) 

Molly Yagci 

on Google

a week ago

This clinic has amazing doctors, receptionists are really nice but there are two areas that realy frustrate me, firstly trying to call the clinic is ridiculous, you wait almost 20-30 mins to make a long appointment, every single time I call its the same,secondly the wait time for pathology is ridiculous also, I understand that some patients need longer time but having to wait over and hour if if theres 7 people in front of you ,its the same if there are 3 in front,this is not exceptable. We all have lives and things to d... read more

Navi Sandhu 

on Google

a month ago

Very poor customer service. The clinic never answers phone calls. I urgently needed information following a recent consultation with my GP and was kept on hold for over 40 minutes, only for the call to be disconnected. When I tried again, I waited another 40 minutes with still no response. It is unacceptable for a medical clinic to be this uncontactable, especially when patients may have urgent needs. Despite charging premium fees, the service provided is extremely disappointing and falls well below reasonable standards. 

Fifi D'arcy 

on Google

a month ago

I attended today to have a blood test and the service I was so slow. I had been waiting well over 1.5 hours. There are not enough staff in the pathology department and when people are fasting and only have a small window of opportunity. I will never come here again. People would leave due to work commitments and sheer frustration. Morning is a peak time period roster more staff on. I could have gone to Gladstone park, had my blood test and been home in the time it took., I wish I had. If you want good service do not c... read more

Shane Stephenson 

on Google

2 months ago

Pat was my first point of contact over the phone. Then I spoke with Pat at reception when I came into the clinic. Pat engaged with the most beautiful customer service - she was warm, friendly and supportive. These are the exact qualities needed when you are feeling unwell. Thank you, Pat, for being such a lovely person!