Carpet Call Bennetts Green

Jessica Selder 

on Google

5 months ago

Extremely disappointing experience from start to finish. I originally only wanted carpet installed in 2 bedrooms, as our third bedroom was not ready yet. During the sales process, I felt heavily pushed into purchasing carpet for all 3 rooms anyway, and when I later called to cancel the third bedroom I was encouraged to keep it and “install later.” I even corrected measurements which were verbally approved. Trying to book installation was frustrating in itself, requiring multiple phone calls because the wrong installation d... read more

Melissa Ferla 

on Google

3 months ago

Updating my review after receiving Carpet Calls response to my review. They ignored my emails but responded to my review. They also lied in their response. They did not notify us of the floor before install. I sent a follow up email after their response to my review and they said they are going around in circles and won't escalate the matter. Don't go with this company. Shocking experience with Carpet Call. Told us our floor was levelled when they came to inspect, turns out floor was more than 10mm out and we needed to pay ... read more

Nicole Sheldrick 

on Google

2 months ago

I recently purchased a rug for my lounge room from Carpet Call Bennetts Green, and I couldn't be happier with the service. The team were incredibly helpful from start to finish. They offered to let me take rugs home to see how they looked in my room before making a final decision, and they were more than happy for me to return them, swap sizes, or exchange them if they weren't quite right. That level of flexibility made the whole process so much easier. They also carried the rugs out to my car, which was greatly appreciate... read more

Bob Robinson 

on Google

a year ago

Vivek has exceptional customer service focus, our expectations were exceeded by his assistance and patience with identifying the perfect rug selection. Routing examples to various store so we could view. I strongly recommend Bennet Green Carpet Call and request dealing with Vivek for a very good service experience 

luke hill 

on Google

a year ago

Happy with the product but very disappointed with the install. Installer left marks on all the skirting boards that were brand new. I understand 1 or 2 marks is unavoidable but this was just a careless install. Was contacted saying the issue would be resolved and nothing has come of it. Just disappointing when you put time, effort and money into a renovating a room for it to be damaged by the final trade.