Capital S.M.A.R.T Repairs Nerang Lawrence Drive

Name: Capital S.M.A.R.T Repairs Nerang Lawrence Drive
Address: 57 Lawrence Dr, Nerang, QLD, 4211, AU
Telephone: (07) 2113 8884
Rating: 4.3

4.3

Auto Repair
Nerang, QLD

About this business

Automotive Auto Repair Body Shops

Location details

57 Lawrence Dr, Nerang, QLD, 4211, Australia

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Weekday	Schedule	Status
Mon	8:00 a.m. to 4:00 p.m.
Tue	8:00 a.m. to 4:00 p.m.
Wed	8:00 a.m. to 4:00 p.m.
Thu	8:00 a.m. to 4:00 p.m.
Fri	8:00 a.m. to 4:00 p.m.
Sat	Closed
Sun	Closed

4.3439 reviews

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Irena M.

3 months ago

Amazing customer service! My car was repaired quickly and to the highest standard. I'm a very satisfied customer and would definitely recommend Capital Smart Nerang. I had an excellent experience from start to finish. The repairs were completed to a very high standard, and I even received my car earlier than the estimated timeframe, which was a wonderful surprise. Communication throughout the process was clear and consistent, and collecting my car was smooth and well organised. A special thank you to the amazing ladies in th... read more

Business response:

Thank you for your 5-Star review. We're glad to know you had a positive experience with us. We're always looking to provide the best service possible. Your feedback is invaluable to our team!

Duke C.

7 months ago

Great service from the assessors. Some constructive criticism: reception ladies, please refrain from calling people "lovey, honey, sweet heart, hunny bun, love" either when speaking to them in person, or over the phone. Being compassionate and friendly is great, but don't speak to your customers as if they are todlers or pets.

Business response:

Hi, Duke. We appreciate the kind words and are glad we could provide you with a positive experience!

Mel H.

2 weeks ago

AVOID at all costs! Suncorp recommended this company to fix a small prang on my vehicle, only for them to keep my car for over 3 weeks and return it to me with massive electrical issues caused by one of their workers. When I brought it to their attention that the electrical issues (headlights, automatic locks and windows no longer working) were not previously present in my car until they put their dirty little fingers on it, they had the audacity to claim that these issues were wear and tear. I lodged a formal complaint with... read more

Business response:

Thank you for your feedback. We acknowledge the concerns you have raised about the repairs, communication and complaint follow-up. The electrical concerns have been recorded as not consistent with the accident damage. We recognise that you dispute this assessment and a referral has been sent to the insurance company.