This profile has been claimed by the business owner or representative.
Capital S.M.A.R.T Repairs Belconnen
- Auto Repair
- Belconnen, ACT
About this business
S.M.A.R.T is an Australian owned company that uses market leading technology and innovative techniques to deliver fast, high quality repairs to driveable vehicles that have sustained low to medium range collision damage. S.M.A.R.T centres invest in new technology, operating infrastructure and supply chain to deliver superior service and high quality repairs that delight our customers. Almost nine out of ten consumers who have used the S.M.A.R.T service have rated it as “excellent”. We specialise in working with businesses ... read more
Location details
20 Rae St, Belconnen, ACT, 2617, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had my car returned to me but when I took a closer look at the vehicle there was a few problems namely the new headlight on the left hand side was scratched and the bracket that holds the headlight melted/plastic welded. The plastic tabs that hold the top part of the front bumper in the engine bay is broken with screws being overtorqued. I am happy with the efficiency and speed at which my car was returned but not with the quality of the workmanship.
Capital Smart in Belconnen are fantastic Smash repairer. Every individual that I dealt with from Alf in assessment, to Brad when I picked up my repaired vehicle and the very lovely lady on reception - all made the experience very positive. The provision of an Uber to drop off and collect my vehicle also made it very easy. The team is excellent and I highly recommend Capital Smart Belconnen to any other motorist. Communication was also excellent. Thank you to all of the team.
Four weeks without my car for a minor rear ender is not acceptable in my view, particularly when the estimated time of repair given to me was one week. Despite me telling them on check in that they needed to look underneath the car as it was making a noise, they obviously failed to do so. They notified me a week after leaving the car with them that it was ready for pick up - this was amended to we’ve now found further damage. I had to then wait one working day short of three weeks for this beaver panel to be replaced despite... read more
Terrible customer service. The receptionist was rude and confrontational from the moment I tried to book my assessment, and again when scheduling the repairs. Getting a clear ETA on when my car would be ready was also difficult. Satisfactory repairs. They replaced one door and repaired another, but there was no attention to detail beyond that. They had the vehicle for 5 days, which compared to other repairs I’ve had elsewhere in the past seemed excessive. I expected the entire vehicle to be properly detailed or at least for... read more
Exceptional service with repairs done to my car. Very happy indeed. Also exceptional customer service from Casey at front desk who was so friendly and helpful. My collection date was delayed but that was due to unforeseen circumstances. On collection of car it looked like a new car, all washed and shiny too. Thank you.
Frequently asked questions about Capital S.M.A.R.T Repairs Belconnen
How is Capital S.M.A.R.T Repairs Belconnen rated?
Capital S.M.A.R.T Repairs Belconnen has a 4.4 star rating with 31 reviews.
When is Capital S.M.A.R.T Repairs Belconnen open?
Capital S.M.A.R.T Repairs Belconnen is closed now. It will open tomorrow at 8:00 a.m.