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Capital S.M.A.R.T Repairs Belconnen
- Auto Repair
- Belconnen, ACT
About this business
S.M.A.R.T is an Australian owned company that uses market leading technology and innovative techniques to deliver fast, high quality repairs to driveable vehicles that have sustained low to medium range collision damage. S.M.A.R.T centres invest in new technology, operating infrastructure and supply chain to deliver superior service and high quality repairs that delight our customers. Almost nine out of ten consumers who have used the S.M.A.R.T service have rated it as “excellent”. We specialise in working with businesses ... read more
Location details
20 Rae St, Belconnen, ACT, 2617, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible customer service. The receptionist was rude and confrontational from the moment I tried to book my assessment, and again when scheduling the repairs. Getting a clear ETA on when my car would be ready was also difficult. Satisfactory repairs. They replaced one door and repaired another, but there was no attention to detail beyond that. They had the vehicle for 5 days, which compared to other repairs I’ve had elsewhere in the past seemed excessive. I expected the entire vehicle to be properly detailed or at least for... read more
Exceptional service with repairs done to my car. Very happy indeed. Also exceptional customer service from Casey at front desk who was so friendly and helpful. My collection date was delayed but that was due to unforeseen circumstances. On collection of car it looked like a new car, all washed and shiny too. Thank you.
Approximately eight weeks ago smart repaired my vehicle after someone ran into it and a couple of weeks after that I noticed one of the seals wasn’t attached so I bought it back into Capital to hopefully replace it and I wasn’t quite sure if they would. But they did no questions asked. I was in and out in 10 minutes!! The whole team are professional Alf was the main person I interacted with.and he was very helpful and friendly. Thank you for your great customer service 😊
I recently had the pleasure of bringing my car to SMART repair Belconnen, and I’m beyond impressed with both the quality of the repair and the level of customer service. From the moment I arrived, the staff were welcoming, knowledgeable, and eager to help. They took the time to thoroughly explain the issue with my car and made sure I understood the repair process before getting started. What really stood out to me was their commitment to customer care. They kept me updated on the progress of the repair, answered all my ques... read more
With respect to the workmanship and quality, great. However, they overpromise job completion time and over book other customers. This resulted in significant delays (delay after delay), resulting in significant out-of-pocket costs and having to replan, seek alternative transportation, and the logistics of dropping off and picking up kids, and other important appointments. This is considered even when taking my car in early for assessment, then continue to drive while awaiting required parts and services, dropping off when ... read more
Frequently asked questions about Capital S.M.A.R.T Repairs Belconnen
How is Capital S.M.A.R.T Repairs Belconnen rated?
Capital S.M.A.R.T Repairs Belconnen has a 4.9 star rating with 21 reviews.
When is Capital S.M.A.R.T Repairs Belconnen open?
Capital S.M.A.R.T Repairs Belconnen is open now. It will close at 4:00 p.m.