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Alphacool
- Electricians
- Portsmith, QLD
About this business
Air Conditioning Cairns. Air Conditioning Port Douglas. We are your air conditioning specialists in Cairns and Port Douglas. If you have a breakdown we are also available 24/7 to help you. Our specialities include commercial air conditioning and refrigeration, cold room builds and hire, residential air conditioning and fire safety services. Call us now or visit our website for more information and to make a booking with our team.
Location details
71 Aumuller St, Portsmith, QLD, 4870, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Was waiting 3 weeks for a quote from another company so decided to give alpha cool a call, they put me through to Steven who is one of the supervisor, he manage to give me a quote within a few hours and manage to get evap coil ordered, delivered and replaced within 2 weeks. These guys don't mess around and they go above and beyond to get the job done.
Alphacool is the warranty repairer for our brand new air cons in our new build, one phone call to Jo and she said that they were really busy and there would be at least a 3 weeks wait, a week later Jordan called, there was cancellation and could they come out. The techs that were sent out were so pleasant, and polite, I had to rush back to work, I could confidently leave them at the house, we’re fine with our dogs, locked up and had the parts a weeks later and repaired the unit. Can’t speak highly enough of Amos, Jo and Jord... read more
Sons bedroom Air conditioner stopped working in late March 2022 eventually someone came to look at the unit. The outside unit needed a part still waiting for the part to come and be installed. No communication or updates provided by Alpha Cool on progress. I rang over two weeks ago to be told it should have arrived and they will chase the part up. A company may be busy and there may be delays in receiving parts. However it is not too hard to ring waiting customers with an update.
Terrible. Would NOT recommend this company. I purchased a lounge room air conditioner which broke down after minimal use and being under warranty the manufacturers appointed Alpha Cool to fix it (unfortunately). On Jan 10 a technician came to my home, diagnosed what was wrong and gave me a time frame of 10 - 12 days. Around 3 weeks later I had still not heard from them so rung them up. I was just fobbed off by the person I spoke to. On Feb 16, now five and a half weeks later (!!!) I phoned two other air conditioner companies... read more
Ryan, Darcy and Jayden were amazing with cleaning up the work area it was spotless, their work ethic was amazing and they never stopped being busy and were so obliging. It was lovely to see in this world of no one gives a damn and anything will do. Congratulations boys well done.
Frequently asked questions about Alphacool
How is Alphacool rated?
Alphacool has a 3.9 star rating with 45 reviews.
When is Alphacool open?
Alphacool is open now. It will close at 4:30 p.m.